Program Manager - IT Service Delivery

Placements24; LegKraal Gate; On-site; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary package

Medical insurance

Career development opportunities

On-site work in Mahikeng

Company holidays

Job summary

Placements24 is seeking a seasoned Program Manager to lead IT Service Delivery initiatives in Mahikeng, North West. The role oversees multiple IT projects within a program, ensuring timely delivery and alignment with strategic objectives.

You will drive governance, roadmaps, budgets, and resource plans, coordinating across teams and stakeholders to optimize service quality and performance.

Qualifications

• Minimum of 7 years of experience in program or project management with IT service delivery focus.
• Proven track record of managing large-scale IT programs with multiple concurrent projects.
• Strong understanding of IT Service Management (ITSM) frameworks like ITIL.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in budgeting and resource allocation for programs.
• On-site work in Mahikeng, North West is required.

Responsibilities

• Oversee multiple inter-related IT projects within a program aimed at improving service delivery.
• Define program governance, standards, and alignment with business objectives.
• Develop and manage program roadmaps, budgets, and resource plans.
• Identify, track, and manage program-level dependencies, risks, and issues.
• Coordinate across project managers and IT functions to deliver outcomes.
• Communicate program status and decisions to senior stakeholders.
• Promote ITSM best practices (e.g., ITIL) across the program.

Skills

Program management

ITSM leadership

Leadership

Stakeholder management

Budget & resources

Education

Bachelor's degree in IT/CS/BA

PMP

PgMP

ITIL Expert

Tools

ServiceNow

Jira

MS Project

Job description

About the Role

Our client, a prominent technology services provider, is seeking a seasoned Program Manager to oversee IT Service Delivery initiatives. This is a full-time position based in Mahikeng, North West. You will be responsible for managing multiple complex IT projects that collectively achieve a strategic business objective. This includes defining program structures, managing dependencies, coordinating resources across various project teams, and ensuring the successful and efficient delivery of IT services. The ideal candidate will possess a strong understanding of IT service management (ITSM) frameworks, a proven ability to lead diverse teams, and exceptional strategic planning and execution capabilities. You will play a critical role in enhancing our service delivery capabilities, improving operational efficiency, and ensuring client satisfaction. This is an excellent opportunity to drive significant improvements within a vital area of our organization and contribute to our continued success. We are looking for a leader who can navigate complex IT environments and deliver tangible results.

Key Responsibilities

• Manage and oversee multiple, inter-related IT projects within a program aimed at improving service delivery.
• Define program governance, establish standards, and ensure alignment with organizational objectives.
• Develop and manage program roadmaps, budgets, and resource allocation plans.
• Identify, track, and manage program-level dependencies, risks, and issues.
• Coordinate efforts of project managers and teams across different IT functions.
• Ensure the successful delivery of program objectives, meeting defined quality, scope, and timeline requirements.
• Liaise with senior stakeholders to communicate program status, progress, and critical decisions.
• Champion the adoption of IT Service Management (ITSM) best practices (e.g., ITIL).
• Conduct program reviews and post-implementation analyses to identify lessons learned and opportunities for improvement.

Requirements

• Minimum of 7 years of experience in program or project management, with a significant focus on IT service delivery.
• Proven track record of successfully managing large-scale IT programs with multiple concurrent projects.
• Strong understanding of IT Service Management (ITSM) frameworks like ITIL.
• Excellent leadership, communication, strategic planning, and stakeholder management skills.
• Experience with project management and ITSM tools (e.g., ServiceNow, Jira, MS Project).
• Ability to manage budgets, resources, and complex dependencies.
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• PMP, PgMP, or ITIL Expert certifications are highly desirable.
• Must be able to work on-site in Mahikeng, North West.

Benefits

• Competitive salary package and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• Generous annual leave and company holidays.
• Opportunities for professional development, certifications, and conferences.
• The chance to lead impactful IT initiatives for a leading firm.
• On-site work environment with modern facilities.
• Retirement savings plan with company contributions.
• Career advancement opportunities within a growing organization.