Senior IT Resource Scheduler & Coordination Lead

NTT America, Inc.; Johannesburg; Sur place; ZAR 360 000 - 480 000; Plein temps

Résumé du poste

NTT DATA is seeking a Senior Resource Scheduling Coordinator to support efficient allocation and coordination of resources for timely IT service delivery to clients. You will focus on improving resource utilization, maintain accurate records, and facilitate communication across delivery teams in a dynamic technology environment.

This role requires close collaboration with project managers and operations, strong attention to detail, and a proactive approach to solving scheduling challenges.

Qualifications

• Diploma or equivalent qualification.
• Completed or working towards completing a project management certification.
• Experience in technology services environment preferred.
• Strong organizational and administrative support skills.

Responsabilités

• Receives and processes resource requests.
• Provides related coordination support as aligned to resource scheduling to the delivery teams.
• Provides resource scheduling coordination activities to the immediate team.
• Provides general project planning support.
• Maintains accurate resource schedules of resource assignments, availability, and scheduling changes.
• Assists Resource Schedulers in evaluating project and SLA requirements and related resource needs.
• Monitors schedules to identify scheduling conflicts and assist in resolving them promptly.
• Helps convey resource allocation decisions and schedule changes to relevant parties.
• Assists in tracking resource capacity and availability, including vacations, training, and non-project work.
• Assists with the coordination of the contractor resource process, from gaining approvals to engaging contractors into the business.
• Performs any other related task as required.

Connaissances

Resource scheduling

Project coordination

Stakeholder communication

Documentation

Time management

Formation

Diploma or equivalent qualification

Description du poste

NTT DATA is seeking a Senior Resource Scheduling Coordinator to support efficient allocation and coordination of resources for timely IT service delivery to clients. You will focus on improving resource utilization, maintain accurate records, and facilitate communication across delivery teams in a dynamic technology environment.

This role requires close collaboration with project managers and operations, strong attention to detail, and a proactive approach to solving scheduling challenges.