IMACD Coordinator

NTT America, Inc.; Johannesburg; Presencial; ZAR 360 000 - 480 000; Tempo integral

Resumo da oferta

NTT DATA is seeking a Senior Resource Scheduling Coordinator to support efficient allocation and coordination of resources for timely IT service delivery to clients. You will focus on improving resource utilization, maintain accurate records, and facilitate communication across delivery teams in a dynamic technology environment.

This role requires close collaboration with project managers and operations, strong attention to detail, and a proactive approach to solving scheduling challenges.

Qualificações

• Diploma or equivalent qualification.
• Completed or working towards completing a project management certification.
• Experience in technology services environment preferred.
• Strong organizational and administrative support skills.

Responsabilidades

• Receives and processes resource requests.
• Provides related coordination support as aligned to resource scheduling to the delivery teams.
• Provides resource scheduling coordination activities to the immediate team.
• Provides general project planning support.
• Maintains accurate resource schedules of resource assignments, availability, and scheduling changes.
• Assists Resource Schedulers in evaluating project and SLA requirements and related resource needs.
• Monitors schedules to identify scheduling conflicts and assist in resolving them promptly.
• Helps convey resource allocation decisions and schedule changes to relevant parties.
• Assists in tracking resource capacity and availability, including vacations, training, and non-project work.
• Assists with the coordination of the contractor resource process, from gaining approvals to engaging contractors into the business.
• Performs any other related task as required.

Conhecimentos

Resource scheduling

Project coordination

Stakeholder communication

Documentation

Time management

Formação académica

Diploma or equivalent qualification

Descrição da oferta de emprego

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Resource Scheduling Coordinator has solid related experience and is responsible for supporting the efficient allocation and coordination of resources to ensure the timely delivery of IT services to clients.

This role is focused on improving resource utilization, maintaining accurate records, and facilitating communication among various teams.

Key responsibilities

• Receives and processes resource requests.
• Provides related coordination support as aligned to resource scheduling to the delivery teams.
• Provides resource scheduling coordination activities to the immediate team.
• Provides general project planning support.
• Maintains accurate resource schedules of resource assignments, availability, and scheduling changes.
• Assists Resource Schedulers in evaluating project and SLA requirements and related resource needs.
• Monitors schedules to identify scheduling conflicts and assist in resolving them promptly.
• Helps convey resource allocation decisions and schedule changes to relevant parties.
• Assists in tracking resource capacity and availability, including accounting for vacations, training, and non-project work.
• Assists with the coordination of the contractor resource process, from gaining approvals to engaging contractors into the business.
• Performs any other related task as required.

To thrive in this role, you need to have

• Ability to work with diverse personalities and demonstrates a high level of teamwork.
• Proactive in approach and thorough attention to detail.
• Excellent verbal and written communication.
• Service-oriented aptitude with good problem-solving ability.
• Solid expertise in project management coordination.
• Ability to adapt to changing priorities and work effectively under pressure.

Academic qualifications and certifications

• Diploma or equivalent qualification.
• Completed or working towards completing a project management certification.

Required experience

• Solid resource scheduling and / or project coordination / administration experience gained within a technology services environment is preferable.
• Solid demonstrated planning, organizing and administrative support experience.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.