Senior Insurance Call Center Advisor – Inbound

WNS; Cape Town; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Rotational shifts

Job summary

WNS in Cape Town is seeking a Call Centre Agent to handle inbound customer inquiries for insurance products, verify information, and ensure high-quality service standards. The role emphasizes accuracy, data integrity, and timely resolution of queries in a dynamic environment.

You will respond to calls, provide correct information, retain customers, process payments when needed, and collaborate with other units to address customer needs while maintaining policy data and compliance.

Qualifications

• Matric/Grade 12 is required.
• Minimum 1 year in a call centre, preferably insurance.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to inbound customer telephone calls and, on some occasions, initiate customer calls.
• Provide customers with correct information.
• Take steps to retain customers.
• Resolve customer inquiries quickly, efficiently and to a high standard.
• Identify customers’ needs for other business units.
• Maintain policies and change details as needed.
• Maintain accuracy of customer data.
• Process payments from customers.
• Handle customer concerns and objections.
• Adhere to underwriting guidelines.
• Adhere to compliance guidelines when conducting business with customers.
• Follow best practice procedures.
• Participate in weekly and monthly coaching.

Skills

Patience

Communication

Teamwork

Customer service

Education

Matric/Grade 12

Job description

WNS in Cape Town is seeking a Call Centre Agent to handle inbound customer inquiries for insurance products, verify information, and ensure high-quality service standards. The role emphasizes accuracy, data integrity, and timely resolution of queries in a dynamic environment.

You will respond to calls, provide correct information, retain customers, process payments when needed, and collaborate with other units to address customer needs while maintaining policy data and compliance.