Senior Field Service Technician - Installations & Remote Support

Placements24; Cape Town; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Company vehicle

Travel expense reimbursement

Health insurance

Advanced training and certifications

Career growth opportunities

Job summary

Placements24 is seeking a Senior Field Service Technician to service clients in and around Kimberley. The role involves traveling to customer sites to install, maintain, and repair specialized equipment, acting as a key technical resource with a focus on customer satisfaction.

The position blends on-site responsibilities with remote support and documentation, leveraging expertise to sustain performance of critical systems and guide junior staff where needed.

Qualifications

• 5+ years of experience as a Field Service Technician, preferably in a senior capacity.
• Strong ability to diagnose and repair complex mechanical and electronic systems.
• Ability to read and interpret intricate technical manuals and schematics.
• Excellent problem-solving, communication, and customer service skills.
• Proficiency with diagnostic tools and test equipment.

Responsibilities

• Perform advanced installations, commissioning, and configuration of equipment at customer locations.
• Conduct in-depth troubleshooting and repairs for complex technical issues.
• Provide expert technical support and guidance to clients, resolving issues efficiently.
• Execute comprehensive preventative maintenance programs to ensure equipment longevity.
• Mentor and assist junior technicians in the field and potentially through remote guidance.
• Maintain detailed service reports, manage parts inventory, and communicate effectively with internal teams.

Skills

Field Service Experience

Diagnostics & Troubleshooting

Schematic Reading

Customer Service

Driver's License

Tools

Diagnostic tools

Test equipment

Job description

Placements24 is seeking a Senior Field Service Technician to service clients in and around Kimberley. The role involves traveling to customer sites to install, maintain, and repair specialized equipment, acting as a key technical resource with a focus on customer satisfaction.

The position blends on-site responsibilities with remote support and documentation, leveraging expertise to sustain performance of critical systems and guide junior staff where needed.