Senior E-sports Community Manager

Placements24; East London; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Bonus potential

Career development

Job summary

Placements24 seeks a Senior E-sports Community Manager to grow and energize our fanbase from East London. You will craft community strategies, manage forums and social channels, and organize online and in-person events, acting as the brand voice.

The ideal candidate has 4+ years in gaming/community roles, deep e-sports knowledge, excellent written and verbal communication, and a proactive, creative mindset to engage diverse audiences.

Qualifications

• Bachelor’s degree in Marketing, Communications, Sociology, or a related field, or equivalent experience.
• Minimum of 4 years of experience in community management, social media management, or a related role, with a focus on gaming or e-sports.
• Proven experience building and managing online communities.
• Deep understanding of e-sports culture, games, and the competitive landscape.
• Excellent written and verbal communication skills, with a talent for engaging diverse audiences.
• Proficiency in social media platforms and community management tools.
• Strong interpersonal skills and the ability to build rapport and trust.
• Experience in organizing events, both online and offline.
• Creative thinker with the ability to generate engaging content ideas.
• Passionate about gaming and e-sports, with a proactive attitude.

Responsibilities

• Develop and execute comprehensive community engagement strategies for e-sports initiatives.
• Manage and moderate online community platforms, including Discord, forums, and social media groups.
• Create engaging content (posts, updates, polls, contests) to foster interaction and excitement.
• Respond to community inquiries, feedback, and concerns in a timely and professional manner.
• Organize and facilitate online and offline community events, tournaments, and activities.
• Monitor community sentiment and provide insights to internal teams regarding player feedback and trends.
• Collaborate with marketing and content teams to align community efforts with broader campaigns.
• Identify and engage with key community influencers and brand advocates.
• Track and report on community growth, engagement metrics, and overall health.
• Uphold community guidelines and ensure a positive, inclusive environment for all members.

Skills

Community management

Gaming knowledge

Social media management

Content creation

Event planning

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Discord

Social media tools

Job description

About the Role

Our client, a thriving organization within the vibrant e-sports and gaming ecosystem, is seeking a passionate and experienced Senior E-sports Community Manager to cultivate and engage our dedicated fanbase. Located in East London , this role is pivotal in building strong relationships with our community members, fostering positive interactions, and amplifying brand loyalty. You will be responsible for developing and implementing community strategies across various platforms, managing online forums and social media channels, and organizing community events, both online and potentially in-person. The ideal candidate possesses exceptional communication skills, a deep understanding of e-sports culture, and a proven ability to connect with diverse audiences. You will act as the voice of our brand within the community and the voice of the community within our organization. This is an exciting opportunity to make a significant impact on our brand's presence and growth in the competitive gaming world. We value creativity, proactivity, and a genuine love for gaming in our team culture.

Key Responsibilities

• Develop and execute comprehensive community engagement strategies for e-sports initiatives.
• Manage and moderate online community platforms, including Discord, forums, and social media groups.
• Create engaging content (posts, updates, polls, contests) to foster interaction and excitement.
• Respond to community inquiries, feedback, and concerns in a timely and professional manner.
• Organize and facilitate online and offline community events, tournaments, and activities.
• Monitor community sentiment and provide insights to internal teams regarding player feedback and trends.
• Collaborate with marketing and content teams to align community efforts with broader campaigns.
• Identify and engage with key community influencers and brand advocates.
• Track and report on community growth, engagement metrics, and overall health.
• Uphold community guidelines and ensure a positive, inclusive environment for all members.

Requirements

• Bachelor's degree in Marketing, Communications, Sociology, or a related field, or equivalent experience.
• Minimum of 4 years of experience in community management, social media management, or a related role, with a focus on gaming or e-sports.
• Proven experience building and managing online communities.
• Deep understanding of e-sports culture, games, and the competitive landscape.
• Excellent written and verbal communication skills, with a talent for engaging diverse audiences.
• Proficiency in social media platforms and community management tools.
• Strong interpersonal skills and the ability to build rapport and trust.
• Experience in organizing events, both online and offline.
• Creative thinker with the ability to generate engaging content ideas.
• Passionate about gaming and e-sports, with a proactive attitude.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Opportunity to work with a passionate team in the e-sports industry.
• Career development and growth prospects within the organization.
• Health insurance and other standard benefits.
• Paid time off and company holidays.
• Employee assistance program.
• Networking opportunities within the gaming and e-sports world.
• Company merchandise and potential gaming peripherals.
• A dynamic and engaging work environment in East London .
• Support for continuous learning and skill development.