E-Sports Community Manager

Placements24; Polokwane; Hybrid; ZAR 200,000 - 420,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Fully remote

Health insurance

Professional growth

Job summary

Placements24 is seeking a proactive E-Sports Community Manager to join a remote-based team. You will engage with fans across Twitter, Discord, Reddit, Instagram, and more, shaping the voice of our brand and fostering a vibrant online community.

You should be a natural communicator with a passion for e-sports, comfortable analyzing community metrics, organizing events, and collaborating with marketing, PR, and operations to drive growth. This is a remote role with global reach.

Qualifications

• Experience as a Community Manager or Social Media Manager in gaming/esports preferred.
• Excellent written and verbal communication skills.
• Strong knowledge of social platforms and community tools.

Responsibilities

• Develop and execute community engagement strategies across social media platforms.
• Create engaging content including posts, updates, polls, and contests.
• Monitor and respond to community feedback, comments, and questions.
• Foster a positive, inclusive online environment for all members.
• Organize and manage online community events such as Q&A, tournaments, and watch parties.
• Act as a brand ambassador representing the organization's voice online.
• Gather insights to inform marketing, content, and product development strategies.
• Track and report on key community metrics such as engagement and sentiment.
• Collaborate with marketing, PR, esports operations for consistent messaging.
• Identify and engage with key community influencers and advocates.

Skills

Community management

Social media

Content creation

Communication skills

Analytics

Remote work

Conflict resolution

Team collaboration

Education

Bachelor's degree in Marketing or Communications

Job description

About the Role

Our client, a dynamic and growing e-sports organization, is looking for an engaging and proactive E-Sports Community Manager to join their remote-based team. This role is critical for fostering a vibrant and loyal community around our e-sports teams and brand. You will be the bridge between our organization and our fans, responsible for engaging with our audience across various online platforms, managing social media channels, and cultivating a positive and interactive community environment. The ideal candidate is a natural communicator, deeply passionate about e-sports, and possesses a keen understanding of online community dynamics and social media trends. This is a fantastic opportunity to shape the voice of our brand and connect with thousands of passionate gamers worldwide. We believe in empowering our community and seek someone who can embody this ethos from Polokwane, Limpopo, ZA, and beyond.

Key Responsibilities

• Develop and execute community engagement strategies across social media platforms (Twitter, Discord, Reddit, Instagram, etc.).
• Create engaging content, including posts, updates, polls, and contests, to stimulate community interaction.
• Monitor and respond to community feedback, comments, and questions in a timely and professional manner.
• Foster a positive, inclusive, and respectful online environment for all community members.
• Organize and manage online community events, such as Q&A, tournaments, and watch parties.
• Act as a brand ambassador, representing the organization's voice and values online.
• Gather community feedback and insights to inform marketing, content, and product development strategies.
• Track and report on key community metrics (e.g., engagement rates, sentiment, growth).
• Collaborate with other departments (marketing, PR, esports operations) to ensure consistent messaging.
• Identify and engage with key community influencers and advocates.

Requirements

• Proven experience as a Community Manager, Social Media Manager, or similar role, preferably within the gaming or e-sports industry.
• Excellent written and verbal communication skills, with a talent for crafting engaging content.
• Deep understanding of major social media platforms and community management tools.
• Passion for e-sports and familiarity with various game titles and their communities.
• Strong interpersonal skills and the ability to connect with diverse audiences.
• Experience in conflict resolution and moderating online discussions.
• Ability to work independently, manage multiple tasks, and meet deadlines in a remote setting.
• Creative mindset with an eye for engaging content creation.
• Basic knowledge of analytics and reporting on community performance.
• Bachelor's degree in Marketing, Communications, or a related field is advantageous.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote work position, offering great flexibility and work-life balance.
• Comprehensive benefits package including health insurance.
• Opportunities for professional growth and development within the e-sports sector.
• Be part of a passionate team dedicated to building a strong gaming community.
• Direct influence on brand perception and fan engagement.
• Access to industry events and networking opportunities.