SENIOR E-COMMERCE OPERATIONS & FINANCE MANAGER

Loot.co.za (Africa Online Retail (Pty) Ltd); Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Loot.co.za, operated by Africa Online Retail (Pty) Ltd t/a Loot.co.za, seeks a Senior E-Commerce Operations & Finance Manager in Cape Town. You will oversee operational performance, profitability and financial controls across all e-commerce activities to drive sustainable growth.

You will analyze business performance, drive improvements with Buying, Warehouse, IT and Finance, manage inventories and supplier terms, and provide senior management with actionable insights to optimize margins and

Qualifications

• Relevant tertiary qualification in Finance, Accounting, Commerce, Business, Operations, or Supply Chain.
• Minimum 5–8 years’ relevant experience in e-commerce or high-volume retail.
• Strong finance/operations understanding with budgeting and forecasting skills.
• Experience with inventory, supplier management and financial controls.

Responsibilities

• Oversee and optimize end-to-end e-commerce operations and financial performance.
• Monitor revenue, gross margin, costs and working capital.
• Analyze profitability by product, category and supplier.
• Collaborate with Buying, Warehouse, IT and Finance to improve processes.

Skills

Financial acumen

Analytical

Communication

Stakeholder management

Problem-solving

Detail-oriented

Independence

Education

Finance/Accounting/Commerce degree

Tools

Excel

ERP systems

Data analytics tools

Job description

SENIOR E-COMMERCE OPERATIONS & FINANCE MANAGER

Company: Africa Online Retail (Pty) Ltd t/a Loot.co.za

Department: E-Commerce / Operations / Finance

Location: Cape Town

Reports To: Executive Management

POSITION PURPOSE

The Senior E-Commerce Operations & Finance Manager is responsible for overseeing and improving the operational, commercial and financial performance of Loot.co.za.

The role combines e-commerce operations, finance, data analysis, inventory, supplier management, financial controls and process optimization, with a strong focus on profitability, efficiency and sustainable business growth.

The successful candidate will be expected to analyze business performance, identify opportunities and risks, and drive practical solutions across the e-commerce operation.

KEY RESPONSIBILITIES

E-Commerce & Operations

• Oversee and optimize end-to-end e-commerce operational processes.
• Monitor sales, orders, fulfilment, cancellations, returns and operational performance.
• Identify operational inefficiencies and implement improvements.
• Work closely with Buying, Warehouse, IT, Operations and other departments to improve operational efficiency and customer experience.
• Develop and improve operational processes, controls and procedures.

Finance & Commercial Performance

• Monitor and analyze revenue, gross margin, profitability and operating costs.
• Prepare and analyze budgets, forecasts and management reports.
• Identify margin leakage, cost-saving opportunities and financial risks.
• Analyze profitability by product, category, supplier and other relevant business areas.
• Provide senior management with actionable financial and commercial insights.
• Support cash-flow and working-capital management.

Inventory & Supplier Management

• Monitor stock levels, stock turnover, aged/slow-moving and obsolete stock.
• Analyze inventory valuation and investigate discrepancies.
• Monitor supplier balances, pricing, discounts, rebates and commercial terms.
• Identify opportunities to improve supplier performance and working capital.
• Work closely with Finance and Buying to ensure accurate supplier and inventory information.

Reconciliations & Financial Controls

• Oversee reconciliation of e-commerce transactions, payment providers, banking and accounting records.
• Investigate and resolve financial and operational variances.
• Monitor payments, refunds, chargebacks and settlement processes.
• Maintain effective financial and operational controls.
• Assist with month-end reporting, audits and financial requirements.

Data, Systems & Process Improvement

• Analyze e-commerce, operational and financial data to identify trends and opportunities.
• Develop and maintain meaningful reports and dashboards.
• Identify opportunities for automation and improved system integration.
• Work with IT and other stakeholders to improve data accuracy, reporting and business processes.
• Drive continuous improvement across the business.

MINIMUM REQUIREMENTS

• Relevant tertiary qualification in Finance, Accounting, Commerce, Business, Operations, Supply Chain or a related field.
• Minimum 5–8 years’ relevant experience, preferably in e-commerce, online retail, retail or another high-volume transactional environment.
• Strong experience in Finance and Operations, with proven commercial understanding.
• Experience with inventory, supplier management, reconciliations, budgeting, forecasting and financial analysis.
• Strong understanding of e-commerce operations and the online retail customer journey.
• Advanced Microsoft Excel skills and strong data-analysis capabilities.
• Experience with ERP, accounting, e-commerce or business intelligence systems.
• Experience in process improvement and automation.
• Professional accounting qualification such as CA(SA), CIMA, ACCA, SAIPA or equivalent would be advantageous.

KEY COMPETENCIES

• Strong financial and commercial acumen.
• Analytical and data-driven approach.
• Excellent problem-solving skills.
• High attention to detail and accuracy.
• Process and systems-oriented.
• Strong communication and stakeholder-management skills.
• Ability to work independently and take ownership.
• Ability to work effectively under pressure in a fast-paced e-commerce environment.
• Results-driven with a continuous-improvement mindset.

Only Cape Town Candidates will be considered, applications close on the 18 September 2026.