Senior Divisional Operations Leader — Soweto

Placements24; Gauteng; Hybrid; ZAR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Hybrid work model

Competitive base salary

Benefits to support you and family

Job summary

Citi South Africa seeks a Services and Payments Operations Head to lead the Payments Operations team, overseeing funds movement, liquidity management and compliance within the SA franchise.

You will drive high-volume cash management, guide cross-functional projects and represent operations in franchise discussions, with a hybrid work model including up to two days at home. The role requires 10+ years in related roles and a Bachelor's degree, Masters preferred.

Qualifications

• 10+ years of experience in a related role.
• Senior to advanced level experience in a related role.
• Proven record of leading projects and executing strategies.
• Proven work organization / privatization skills.
• Demonstrated problem-solving skills.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.
• Bachelor's degree/University degree or equivalent experience.
• Master's degree preferred.

Responsibilities

• Process regular, restricted and legal transfers, client/Firm payments, receivables, trade transactions, liquidity flows and wholesale card activity.
• Provide instruction receipts and authentication, entry instructions and verification, processing and recording, and reporting and reconciliation.
• Oversee cash management operations, such as cash handling, check processing, return items and lock-box operations.
• Lead projects and manage the resolution of complex and varied issues.
• Serve as a subject matter expert in business, planning and analysis as well as an analytical and/or procedural expert representing a unit or team on cross function process or project deliverables.
• Apply and analyze operational processes and best practices to recommend customized business solutions to internal clients.
• Oversee resource management and allocation of work and advise or coach new or lower level personnel.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

10+ years exp

Lead projects

Problem solving

Communication

Diversity awareness

Education

Bachelor's degree/University degree or equivalent

Master's degree preferred

Job description

Services and Payments Operations Head - South Africa

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Payment's Operations Team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The Services and Payments Operations Head is a senior level position responsible for leading the Payments Operations team within the South Africa Franchise. This team is accountable for, movement of funds, intra-day funds management and compliance related to monetary transactions. The overall objective of this role is to perform transactions and provide high volume cash management services. As a senior operations leader, the ole is also expected to represent the operations functions in local franchise matters and maybe asked to take on duties outside the core area of accountability.
What you'll do

• Process regular, restricted and legal transfers, client/Firm payments, receivables, trade transactions, liquidity flows and wholesale card activity
• Provide instruction receipts and authentication, entry instructions and verification, processing and recording, and reporting and reconciliation
• Oversee cash management operations, such as cash handling, check processing, return items and lock-box operations
• Lead projects and manage the resolution of complex and varied issues
• Serve as a subject matter expert in business, planning and analysis as well as an analytical and/or procedural expert representing a unit or team on cross function process or project deliverables
• Apply and analyze operational processes and best practices to recommend customized business solutions to internal clients
• Oversee resource management and allocation of work and advise or coach new or lower level personnel
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we'll need from you

• 10+ years of experience in a related role
• Senior to advanced level experience in a related role
• Proven record of leading projects and executing strategies
• Proven work organization / privatization skills
• Demonstrated problem-solving skills
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

What we can offer you
By joining Citi South Africa, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
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**Job Family Group:**
Operations - Transaction Services
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**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
operations
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
operations
---
**Job Family:**
Cash Management
---
**Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
operations
---
**Job Family:**
Cash Management
---
**Job Family Group:**
Actions
---
- **Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---
**Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Cash Management
---
**Time Type:**
Full time
---