Cash & Clearing Team Lead

Citi; Johannesburg; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

Citi South Africa is seeking a Cash & Clearing Team Lead to oversee multiple teams ensuring timely, accurate payment processing. You will coordinate with Transaction Services and drive adherence to SLAs, controls and policies.

The role requires 2–5 years in cash/clearing operations management, strong analytical and communication skills, and ability to mentor staff. Hybrid work, base salary plus benefits available.

Qualifications

• 2-5 years of experience in cash and clearing operations management.
• Good understanding of cash products.
• Effective verbal and written skills.
• Effective communication and analytical skills.
• Effective relationship management skills.
• Experience in a process-driven environment.
• Ability to multi-task in a high-volume environment.
• Bachelor’s/University degree or equivalent experience.

Responsibilities

• Oversee daily operations for multiple teams to meet performance and quality expectations.
• Ensure procedures are followed and contribute to workflow standards.
• Monitor and research errors to ensure audit and control policy adherence.
• Resolve transaction services issues and perform complex analysis.
• Anticipate and respond to requests from clients and vendors.
• Develop strategic decisions relating to Cash & Clearing interactions with business units.
• Provide guidance or training to new team members.
• Manage team administration including leave schedules and mandatory training.
• Assess risk in business decisions, ensure compliance with laws and Citi policies.

Skills

Cash management

Operations management

Analytical skills

Communication skills

Team leadership

MS Office

MS Project

Windows

Education

Bachelor's degree or equivalent

Tools

Windows

MS Project

MS Office Suite

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication Citi's Payments Operations Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team / Role Overview

The Cash & Clearing Team Lead is an intermediate level role responsible for ensuring payments are processed accurately and on time in coordination with the Transaction Services team. This role is within the wider Payment Operations Team which covers domestic and cross border flows end to end. The overall objective is to ensure a robust payment environment where we meet our clients SLA with regards to payment processing and query resolution.

What You’ll Do

• Oversee daily operations for multiple teams to ensure performance and quality expectations are met
• Ensure essential procedures are followed and contribute to defining workflow standards
• Monitor and research errors to ensure adherence to audit and control policies
• Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis
• Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
• Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Clearing operations team interacts with others business unites in accomplishing objectives
• Assist with providing informal guidance or on-the-job-training to new team members as required.
• Managing team admin (leave schedules, mandatory training, etc)
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What We’ll Need From You

• 2-5 years of experience in a related role within cash and clearing operations management
• Good understanding of cash products
• Effective verbal and written skills
• Effective communication and analytical skills
• Effective relationship management skills
• Expert level proficiency in Windows, MS Project, and MS Office Suite
• Experience of work in a process driven environment
• Ability to multi-task effectively in a high-volume environment
• Bachelor’s/University degree or equivalent experience

What We Can Offer

By joining Citi South Africa, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Job Family Group

Operations - Transaction Services

Job Family

Cash Management

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.