Cash & Clearing Team Lead

Citigroup Inc.; Johannesburg; Híbrido; ZAR 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive base salary

Descripción de la vacante

Citigroup Inc. in Johannesburg is seeking a Cash & Clearing Team Lead to oversee daily operations across multiple teams, ensuring timely and accurate payment processing.

The role emphasizes risk-conscious decision-making, process improvement, and strong client and vendor liaison. You will guide workflow standards, resolve complex transaction issues, and mentor junior staff while maintaining adherence to policy and audit controls.

Formación

• 2-5 years of experience in cash and clearing operations management
• Good understanding of cash products
• Effective verbal and written skills
• Effective communication and analytical skills
• Effective relationship management skills
• Experience in a process-driven environment and ability to multi-task in a high-volume setting

Responsabilidades

• Oversee daily operations for multiple teams to ensure performance and quality expectations are met
• Ensure essential procedures are followed and contribute to defining workflow standards
• Monitor and research errors to ensure adherence to audit and control policies
• Resolve transaction services issues and conduct complex analysis
• Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
• Develop and recommend strategic decisions based on how the Cash & Clearing operations team interacts with other business units

Conocimientos

Cash management knowledge

Analytical thinking

Communication skills

Leadership

Risk awareness

Educación

Bachelor's degree or equivalent

Herramientas

Windows

MS Project

MS Office Suite

Descripción del empleo

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication Citi's Payments Operations Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team / Role Overview

The Cash & Clearing Team Lead is an intermediate level role responsible for ensuring payments are processed accurately and on time in coordination with the Transaction Services team. This role is within the wider Payment Operations Team which covers domestic and cross border flows end to end. The overall objective is to ensure a robust payment environment where we meet our clients SLA with regards to payment processing and query resolution.
What you'll do

• Oversee daily operations for multiple teams to ensure performance and quality expectations are met
• Ensure essential procedures are followed and contribute to defining workflow standards
• Monitor and research errors to ensure adherence to audit and control policies
• Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis
• Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
• Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Clearing operations team interacts with others business unites in accomplishing objectives
• Assist with providing informal guidance or on-the-job-training to new team members as required.
• Managing team admin (leave schedules, mandatory training, etc)
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we'll need from you

• 2-5 years of experience in a related role within cash and clearing operations management
• Good understanding of cash products
• Effective verbal and written skills
• Effective communication and analytical skills
• Effective relationship management skills
• Expert level proficiency in Windows, MS Project, and MS Office Suite
• Experience of work in a process driven environment
• Ability to multi-task effectively in a high-volume environment
• Bachelor's/University degree or equivalent experience

What we can offer

By joining Citi South Africa, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Job Family Group:

Operations - Transaction Services

Job Family:

Cash Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.