Services And Payments Operations Head - South Africa

11113 Citibank, N.A. South Africa; Johannesburg; Hybrid; ZAR 1,800,000 - 2,400,000; Full time

Job summary

Citi South Africa is seeking a senior leader to head Payments Operations within the South Africa Franchise. The role oversees high-volume cash management, funds movement and compliance, representing operations in local franchise matters and occasionally handling duties beyond core accountability.

You will lead projects, coordinate teams, and ensure robust risk controls while driving process improvements in a hybrid work model.

Qualifications

• 10+ years of experience in a related role.
• Senior to advanced level leadership and project execution.
• Strong problem-solving and analytical abilities.
• Excellent written and verbal communication.
• Bachelor’s degree; Master’s preferred.

Responsibilities

• Process transfers, payments, receivables, trade transactions and liquidity flows.
• Provide instructions, verification, recording and reporting.
• Oversee cash management operations including cash handling and lock-box.
• Lead projects and resolve complex issues.
• Serve as SME in business planning and analysis for cross-functional deliverables.
• Apply best practices to tailor solutions for internal clients.
• Oversee resource management and coach staff while ensuring risk controls.

Skills

Leadership

Project management

Problem solving

Communication

Diversity awareness

Education

Bachelor's/University degree

Master's degree preferred

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Payment's Operations Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Services and Payments Operations Head is a senior level position responsible for leading the Payments Operations team within the South Africa Franchise. This team is accountable for, movement of funds, intra-day funds management and compliance related to monetary transactions. The overall objective of this role is to perform transactions and provide high volume cash management services. As a senior operations leader, the ole is also expected to represent the operations functions in local franchise matters and maybe asked to take on duties outside the core area of accountability.

What you'll do

• Process regular, restricted and legal transfers, client/Firm payments, receivables, trade transactions, liquidity flows and wholesale card activity
• Provide instruction receipts and authentication, entry instructions and verification, processing and recording, and reporting and reconciliation
• Oversee cash management operations, such as cash handling, check processing, return items and lock-box operations
• Lead projects and manage the resolution of complex and varied issues
• Serve as a subject matter expert in business, planning and analysis as well as an analytical and/or procedural expert representing a unit or team on cross function process or project deliverables
• Apply and analyze operational processes and best practices to recommend customized business solutions to internal clients
• Oversee resource management and allocation of work and advise or coach new or lower level personnel
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we need from you

• 10+ years of experience in a related role
• Senior to advanced level experience in a related role
• Proven record of leading projects and executing strategies
• Proven work organization / privatization skills
• Demonstrated problem-solving skills
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

What we can offer you

By joining Citi South Africa, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Full time