Senior Desktop Support Engineer – Onsite & VIP Support

All jobs; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Logicalis is seeking an experienced Customer/Desk-side Support specialist to deliver onsite desktop support at client locations in a fast-paced environment. You will handle diagnostic testing, incident resolution, and proactive maintenance while aligning with SLAs and escalation procedures.

Your role includes collaboration with internal teams, providing advanced diagnostics, and contributing to knowledge base improvements. VPNs, security, and AV tools experience are beneficial for success.

Qualifications

• Graduate or qualified by experience with strong IT service acumen.
• Industry-standard certifications (A+/N+, ITIL) preferred.
• MS 365 fundamentals and endpoint administration knowledge.
• Hands-on experience with Office 365 and collaboration tools.
• Experience supporting enterprise desktops and peripherals.

Responsibilities

• Take ownership of customer requests and manage issues to meet SLAs.
• Deliver onsite desktop support and diagnostics at client sites.
• Escalate to senior engineers as needed using defined matrices.
• Create knowledge articles and contribute to FCR improvements.
• Coordinate with internal teams, vendors, and suppliers as required.
• Provide advanced diagnostics and update customers on progress.

Skills

Accountable Execution

Agile Transformation

Cross-Business Engagement

Entrepreneurial Spirit

Impactful Communication

Inclusive Teamwork

Positive Resilience

Self-Driven Learning

Smart Decision Making

Education

Graduate or qualified by experience

A+ / N+

ITIL v3 or V4 Fundamentals

Microsoft 365 Fundamentals

Microsoft 365 Endpoint Administrator Associate

Tools

Office 365

Video Conferencing Equipment

Job description

Logicalis is seeking an experienced Customer/Desk-side Support specialist to deliver onsite desktop support at client locations in a fast-paced environment. You will handle diagnostic testing, incident resolution, and proactive maintenance while aligning with SLAs and escalation procedures.

Your role includes collaboration with internal teams, providing advanced diagnostics, and contributing to knowledge base improvements. VPNs, security, and AV tools experience are beneficial for success.