VIP Onsite Desktop Support Engineer

logicalis

Cape Town

On-site

ZAR 240,000 - 360,000

Full time

5 days ago

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Job summary

Logicalis is seeking a dedicated Desktop Support professional to deliver onsite customer service, troubleshoot incidents, and ensure SLA compliance across client environments in Cape Town. The role emphasizes proactive issue resolution, knowledge sharing, and cross-functional collaboration to uphold high service standards.

The candidate should have graduate-level qualifications, ITIL knowledge, and Microsoft 365 fundamentals, with strong communication and teamwork skills in a fast-paced IT

Qualifications

Graduate or qualified by experience.
A+ / N+ certification.
ITIL v3 or V4 Fundamentals.
Microsoft 365 Certified: Fundamentals.

Responsibilities

Take ownership of customers' requests and proactively address issues.
Ensure all requests/incidents meet or exceed SLAs.
Maintain high customer-care levels.
Create/review knowledge articles to improve FCR.
Provide onsite desktop support and diagnostics at client sites.
Escalate appropriately and liaise with internal teams/vendors.
Assist in project implementations and standard reporting.

Skills

Accountable Execution

Agile Transformation

Cross-Business Engagement

Entrepreneurial Spirit

Excellent Customer Solutions

Impactful Communication

Inclusive Teamwork

Positive Resilience

Self-Driven Learning

Smart Decision Making

Education

Graduate

A+/N+

ITIL v3/v4

Microsoft 365 Fundamentals

Tools

MS Office

Windows 10/11

Office 365

Video conferencing

Printers

Job description

The candidate should have graduate-level qualifications, ITIL knowledge, and Microsoft 365 fundamentals, with strong communication and teamwork skills in a fast-paced IT

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