Remote Customer Service Lead — Build a High-Impact Team

Placements24; Gauteng; Remote; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Training and development

Career progression

Collaborative work environment

Job summary

Placements24 is seeking an experienced Customer Service Lead to guide their Soweto-based support team within Gauteng. The role focuses on setting service standards, mentoring staff, and delivering exceptional customer satisfaction through daily operations and process improvements.

This leadership position also supports a scalable remote customer service function, emphasizing performance, training, and high-quality customer interactions.

Qualifications

• Proven experience in a customer service supervisory or leadership role.
• Strong understanding of customer service best practices and call center operations.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Lead, train, and motivate a team of customer service representatives to achieve performance goals.
• Oversee daily customer service operations, ensuring efficiency and quality of service.
• Handle and resolve complex customer escalations and complaints effectively.
• Develop and implement customer service policies and procedures to enhance client satisfaction.
• Monitor KPIs and provide regular reports to management.
• Identify training needs for the team and conduct coaching sessions to improve skills.

Skills

Leadership

Customer service

Call center operations

CRM systems

Communication

Job description

Placements24 is seeking an experienced Customer Service Lead to guide their Soweto-based support team within Gauteng. The role focuses on setting service standards, mentoring staff, and delivering exceptional customer satisfaction through daily operations and process improvements.

This leadership position also supports a scalable remote customer service function, emphasizing performance, training, and high-quality customer interactions.