Senior Customer Success Manager

Placements24; Sandton; Hybrid; ZAR 900.000 - 1.300.000; Vollzeit

Benefits dieser Stelle

Exceptional compensation with bonus/NR

Health, dental, and vision insurance

Retirement savings plan with company-m

Hybrid work model

Career growth opportunities

Access to industry conferences

Prime office location

Zusammenfassung

Placements24 is seeking a Senior Customer Success Manager in Sandton to lead enterprise client relationships and maximize value from our software solutions. The role blends office presence with remote flexibility to support ongoing adoption and expansion.

You will drive strategic CS plans, conduct quarterly business reviews, and collaborate with sales, product, and support to mitigate risk and uncover growth opportunities. A strong track record with SaaS clients is essential.

Qualifikationen

• Minimum of 6 years of experience in Customer Success or similar client-facing role.
• Proven track record managing high-value enterprise relationships and driving retention/expansion.
• Deep understanding of SaaS business models and enterprise software solutions.
• Excellent communication, presentation, negotiation, and interpersonal skills.

Aufgaben

• Manage a portfolio of enterprise-level clients, fostering deep relationships and understanding their business goals.
• Develop and execute strategic customer success plans to drive product adoption and client value realization.
• Conduct regular business reviews (QBRs) to assess client health, progress, and identify growth opportunities.
• Proactively identify and mitigate at-risk accounts to ensure high retention rates.
• Serve as the primary advocate for clients internally, collaborating with sales, product, and support teams.
• Onboard new enterprise clients, ensuring a smooth and successful implementation.
• Monitor key CS metrics (adoption, engagement, NPS) and report trends.
• Identify upsell and cross-sell opportunities based on client needs and value realization.
• Provide strategic guidance and best practices to optimize usage of our solutions.

Kenntnisse

Customer Success

Account Management

Enterprise SaaS

Communication

Negotiation

Data Analysis

Ausbildung

Bachelor's degree in Business/Technology

Tools

CS Platforms

Jobbeschreibung

About the Role

Our client, a leading innovator in enterprise software solutions, is seeking a strategic and client-focused Senior Customer Success Manager to join their team. This role, based in the prestigious business hub of Sandton, Gauteng , offers a hybrid work arrangement that blends collaborative office presence with remote flexibility. You will be responsible for ensuring our enterprise clients maximize the value of our software, driving adoption, retention, and expansion. Your ability to build strong relationships, understand complex business needs, and act as a trusted advisor is critical. This is a high-impact role for professionals passionate about client advocacy and long-term partnerships.

Key Responsibilities

• Manage a portfolio of enterprise-level clients, fostering deep relationships and understanding their business goals.
• Develop and execute strategic customer success plans to drive product adoption and client value realization.
• Conduct regular business reviews (QBRs) to assess client health, progress, and identify growth opportunities.
• Proactively identify and mitigate at-risk accounts, ensuring high retention rates.
• Serve as the primary advocate for clients internally, collaborating with sales, product, and support teams.
• Onboard new enterprise clients, ensuring a smooth and successful implementation.
• Monitor key customer success metrics (e.g., adoption, engagement, NPS) and report on trends.
• Identify upsell and cross-sell opportunities based on client needs and value realization.
• Provide strategic guidance and best practices to clients to optimize their use of our solutions.
• Contribute to the evolution of customer success playbooks and strategies.

Requirements

• Minimum of 6 years of experience in Customer Success, Account Management, or a similar client-facing role, with a strong focus on enterprise clients.
• Proven track record of managing complex, high-value client relationships and driving significant retention and expansion.
• Deep understanding of SaaS business models and enterprise software solutions.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strategic thinking and strong business acumen, with the ability to understand diverse business needs.
• Experience in data analysis and utilizing customer success platforms.
• Must be able to commute to the office in Sandton, Gauteng for scheduled hybrid days.
• Bachelor's degree in Business, Technology, or a related field; MBA or advanced degree is a plus.
• Demonstrated ability to influence stakeholders at all levels.
• Proactive, results-oriented, and client-centric mindset.

Benefits

• Exceptional annual salary with generous commission and bonus structures.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Hybrid work model offering flexibility and work-life balance.
• Significant opportunities for professional growth and career advancement.
• Access to cutting-edge technology and industry conferences.
• Prime office location with excellent amenities.