Senior Customer Solutions Manager (Centurion)

Placements24; Centurion; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Annual bonus

Medical aid

Provident fund

Professional development opportunities

Excellent transport links

Job summary

WhatJobs Direct is seeking a Customer Solutions Manager in Centurion to lead the customer support team, implement strategies to boost satisfaction, and ensure efficient service delivery. The role demands a proven track record in customer service leadership and a strong grasp of operational efficiency.

You will analyze performance metrics, translate customer needs into business solutions, and manage resources to support organizational growth in Gauteng.

Qualifications

• Extensive experience in customer service management or a similar leadership role.
• Proven ability to improve customer satisfaction and retention metrics.
• Strong leadership, team management, and interpersonal skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in CRM systems, helpdesk software, and data analysis tools.
• Experience in developing and implementing customer service strategies.
• Bachelor's degree in Business Administration, Management, or a related field.
• Ability to work under pressure and manage multiple priorities effectively.
• Strong understanding of the Gauteng business landscape.

Responsibilities

• Manage and lead the customer support team, providing guidance, motivation, and performance feedback.
• Develop and implement innovative customer service strategies to improve satisfaction and retention.
• Monitor KPIs and SLAs, ensuring targets are met.
• Analyze customer feedback and support data to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to ensure a unified approach to customer needs.
• Oversee the effective resolution of complex customer issues and escalations.
• Develop and deliver training programs for the support team to enhance skills and knowledge.
• Manage the customer support budget and allocate resources effectively within the Centurion office.
• Stay abreast of industry trends and best practices in customer service management.
• Champion a customer-centric culture throughout the organization.

Skills

Leadership

Customer service management

Analytical skills

Communication

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Helpdesk software

Data analysis tools

Job description

WhatJobs Direct is seeking a Customer Solutions Manager in Centurion to lead the customer support team, implement strategies to boost satisfaction, and ensure efficient service delivery. The role demands a proven track record in customer service leadership and a strong grasp of operational efficiency.

You will analyze performance metrics, translate customer needs into business solutions, and manage resources to support organizational growth in Gauteng.