Centurion Onsite Customer Experience Lead

Placements24; Centurion; On-site; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Professional development opportunities

Vibrant office environment

Employee wellness programs

Job summary

Placements24 is seeking a Customer Experience Champion to lead efforts in Centurion, Gauteng. The role focuses on elevating every customer interaction, collaborating with marketing, sales and product teams to drive a consistently positive journey across all touchpoints.

The ideal candidate will have a Bachelor’s degree in Marketing or related field and 4+ years in customer experience or service management, with strong communication and analytical skills to translate feedback into action.

Qualifications

• Excellent communication and presentation abilities.
• Strong analytical skills with the ability to translate data into actionable insights.
• Proven experience with customer experience or service management roles.
• Ability to collaborate across marketing, sales and product teams.

Responsibilities

• Develop and implement strategies to enhance the overall customer experience.
• Analyze customer feedback from surveys, reviews and social channels to identify trends.
• Collaborate with marketing, sales and product teams to ensure a consistent customer journey.
• Design and optimize customer touchpoints across all service channels.
• Train staff on best practices for customer interaction and service excellence.
• Monitor customer satisfaction metrics and report on KPIs.
• Act as a primary escalation point for complex issues.
• Champion customer-centric initiatives throughout the organization.
• Conduct research on industry best practices in customer experience.

Skills

Communication skills

CRM systems

Data interpretation

Interpersonal skills

Education

Bachelor's degree in Marketing or related field

Tools

Zendesk

Job description

Placements24 is seeking a Customer Experience Champion to lead efforts in Centurion, Gauteng. The role focuses on elevating every customer interaction, collaborating with marketing, sales and product teams to drive a consistently positive journey across all touchpoints.

The ideal candidate will have a Bachelor’s degree in Marketing or related field and 4+ years in customer experience or service management, with strong communication and analytical skills to translate feedback into action.