Senior Courier Services Manager

Placements24; Sandton; Hybrid; ZAR 1,200,000 - 1,700,000; Full time

Job summary

Placements24 in Sandton is seeking a Senior Courier Services Manager to lead our expansive courier operations. You will drive efficiency, profitability, and strategic growth, managing KPIs and a large team while fostering strong client and partner relationships.

The ideal candidate has a deep courier industry understanding, exceptional leadership, and a proven track record in operational excellence. This role offers executive-level compensation and significant bonus potential.

Qualifications

• Master's degree in Logistics, SCM, or related field preferred.
• 7–10 years of progressive courier/logistics leadership experience.
• Proven track record of managing large-scale operations and performance improvements.
• Expertise in route optimization, fleet management, and supply chain logistics.
• Strong leadership, strategic thinking, and decision-making abilities.
• Experience with budgeting and cost controls.

Responsibilities

• Develop and implement strategies to improve courier service efficiency and customer satisfaction.
• Oversee daily courier division operations: dispatch, fleet, and delivery logistics.
• Mentor and manage a large team of operations staff and drivers.
• Analyze data to identify trends and opportunities for improvement.
• Ensure compliance with regulations, safety standards, and company policies.
• Build relationships with key clients and service partners.

Skills

Leadership

Strategic thinking

Data analysis

Fleet management

Route optimization

Budget management

Education

Master's degree in Logistics

Job description

About the Role

Our client is seeking a highly experienced and strategic Senior Courier Services Manager to lead their expansive courier operations in the Sandton area and beyond. This senior position requires a visionary leader capable of driving efficiency, innovation, and profitability within the courier division. You will be responsible for developing and executing strategies, managing key performance indicators, overseeing a large team, and fostering strong relationships with clients and partners. The ideal candidate possesses a deep understanding of the courier industry, exceptional leadership qualities, and a proven ability to deliver operational excellence and strategic growth for our client.

Key Responsibilities

• Develop and implement comprehensive strategies to enhance courier service efficiency and customer satisfaction.
• Oversee the daily operations of the courier division, including dispatch, fleet management, and delivery logistics.
• Manage and mentor a team of operations staff, supervisors, and potentially drivers.
• Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.
• Ensure compliance with all industry regulations, safety standards, and company policies.
• Cultivate and maintain strong relationships with key clients and service partners.

Requirements

• Master's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
• Minimum of 7-10 years of progressive experience in courier services management or a related logistics leadership role.
• Demonstrated success in managing large-scale operations and driving significant performance improvements.
• Expertise in route optimization, fleet management, and supply chain logistics .
• Exceptional leadership, strategic thinking, and decision-making capabilities.
• Strong financial acumen and experience managing operational budgets.

Benefits

• Executive-level salary with substantial bonus potential.
• Comprehensive executive health, retirement, and insurance benefits.
• Generous allocation of paid time off and professional development budget.
• Opportunity to lead a critical business unit with significant strategic influence.
• Dynamic and prestigious work environment in the heart of Sandton .