Senior Client Solutions Analyst, T&D — Strategy & Growth

NielsenIQ; Johannesburg; Presencial; ZAR 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

Descripción de la vacante

NIQ is seeking a Senior Client Solutions Analyst to work with clients in Tech & Durable sectors to understand objectives and identify opportunities. You will build relationships across analytics teams and deliver thought leadership on market and category trends.

You’ll lead Joint Business Plans, manage ROI-focused reviews, and own the NPS process to maximize client satisfaction. A consultative, data-driven approach is essential.

Formación

• Extensive experience of analyzing data in an T&D environment.
• Strong planning and servicing skills.
• Experience of working with clients to solve business issues.
• Excellent communication, presentation and interpersonal skills.
• Demonstration of how to design solutions to answer client business issues.
• A consultative style of working.
• A proven track record of delivering success through others.
• Ability to build strong networks and relationships, internally and with clients.

Responsabilidades

• Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications.
• Builds a network of effective and meaningful relationships at all levels to maximize business opportunities.
• Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan.
• Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives.
• Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized.
• Leverages existing NIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution.
• Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue.
• Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting needs.

Descripción del empleo

NIQ is seeking a Senior Client Solutions Analyst to work with clients in Tech & Durable sectors to understand objectives and identify opportunities. You will build relationships across analytics teams and deliver thought leadership on market and category trends.

You’ll lead Joint Business Plans, manage ROI-focused reviews, and own the NPS process to maximize client satisfaction. A consultative, data-driven approach is essential.