Senior Claims Handler - Commercial Property

Placements24; Sandton; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary with bonus

Medical aid & retirement fund

Generous annual leave

Professional development opportunities

Pension fund

Job summary

Placements24 is seeking an experienced Senior Claims Handler specializing in Commercial Property to join our claims department in Sandton, Gauteng. You will manage a portfolio of complex property claims from inception to settlement, applying knowledge of policy wordings, loss adjusting principles and SA legislation.

You will investigate claims, assess damages, negotiate settlements, and liaise with policyholders, legal counsel and external adjusters, while mentoring junior team members and

Qualifications

• Relevant tertiary qualification such as Diploma in Insurance, Law or Property Studies or equivalent practical experience.
• Minimum of 5 years’ experience handling commercial property insurance claims.
• In-depth knowledge of commercial property policies, building construction and loss assessment.
• Strong understanding of SA insurance law and claims handling best practices.
• Excellent negotiation, analytical and decision-making skills.

Responsibilities

• Manage a caseload of complex commercial property claims from inception to settlement.
• Investigate claim circumstances, including site visits and evidence gathering.
• Assess property damage and business interruption losses.
• Negotiate settlements with policyholders and legal counsel.
• Appoint and manage external adjusters and service providers.
• Ensure compliance with legislation, regulatory requirements and company claims philosophy.
• Provide clear communication to policyholders and stakeholders throughout the process.
• Identify subrogation or fraud indicators and take appropriate action.
• Mentor and support junior claims handlers within the team.

Skills

Negotiation

Analytical thinking

Decision making

Communication

Interpersonal skills

Independent work

High-pressure environment

Education

Diploma in Insurance, Law, or Property Studies

Tools

Claims management software

Job description

About the Role

Our client is seeking an experienced Senior Claims Handler specializing in Commercial Property to join their esteemed claims department in Sandton, Gauteng . This pivotal role involves managing a portfolio of complex commercial property claims from inception to settlement, ensuring efficient, accurate, and fair resolution. The ideal candidate will possess extensive knowledge of commercial property insurance policies, loss adjusting principles, and relevant legislation. You will be responsible for investigating claims, assessing damages, negotiating settlements, and providing exceptional service to policyholders and stakeholders. This is an excellent opportunity to leverage your expertise in a challenging and dynamic environment within Sandton 's financial hub. Our client values integrity, professionalism, and a commitment to excellence. Join a team that is dedicated to providing outstanding claims services and upholding the company's reputation for reliability and fairness.

Key Responsibilities

• Manage a caseload of complex commercial property insurance claims, ensuring timely and cost-effective resolution.
• Investigate claim circumstances, including site visits, evidence gathering, and policy interpretation.
• Assess and quantify property damage and business interruption losses.
• Negotiate settlements with policyholders, their representatives, and legal counsel.
• Appoint and manage external adjusters, loss assessors, and other service providers as needed.
• Ensure compliance with all relevant legislation, regulatory requirements, and company claims philosophy.
• Provide clear and concise communication to policyholders and internal stakeholders throughout the claims process.
• Identify potential subrogation or fraud indicators and take appropriate action.
• Mentor and support junior claims handlers within the team.

Requirements

• Relevant tertiary qualification (e.g., Diploma in Insurance, Law, or Property Studies) or equivalent practical experience.
• Minimum of 5 years of experience in handling commercial property insurance claims.
• In-depth knowledge of commercial property insurance policies, building construction, and loss assessment.
• Strong understanding of South African insurance law and claims handling best practices.
• Excellent negotiation, analytical, and decision-making skills.
• Proficiency in claims management software and standard office applications.
• Strong communication and interpersonal skills.
• Ability to work independently and manage complex claims in a high-pressure environment in Sandton .
• Professional qualifications such as C.I.I. or equivalent are advantageous.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Comprehensive medical aid and retirement fund benefits.
• Generous annual leave entitlement.
• Opportunities for professional development and further qualifications.
• Supportive and professional work environment.
• Access to advanced claims handling tools and resources.
• Pension fund.