Senior Claims Assessor - Commercial Property

Placements24; Midrand; Hybrid; ZAR 520,000 - 660,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid and retirement fund

Generous leave allocation

Professional development opportunities

Hybrid work arrangements

Wellness programs

Job summary

Placements24 in Midrand, Gauteng, is seeking a highly experienced Senior Claims Assessor to join a leading insurance provider. You will manage complex commercial property claims from initiation to settlement, conduct investigations, assess damages, and negotiate settlements while ensuring policy and regulatory compliance.

The role demands strong analytical skills, exceptional negotiation and communication abilities, and the ability to handle a demanding caseload.

Qualifications

• Minimum of 5 years' experience in commercial property claims.
• Tertiary qualification in Risk Management, Law or Engineering preferred.
• Strong negotiation, analytical and problem-solving abilities.
• Proficient in claims management software and standard office tools.
• Ability to manage a demanding caseload with minimal supervision.
• Willingness to travel for site inspections within Midrand and surrounding areas.
• Leadership potential or mentoring experience.

Responsibilities

• Investigate and determine coverage for complex commercial property claims.
• Conduct site inspections and quantify losses accurately.
• Negotiate settlements with claimants and stakeholders.
• Interpret policy wordings and explain decisions clearly.
• Manage a portfolio of claims with up-to-date files.
• Collaborate with loss adjusters, engineers, and legal counsel.
• Identify potential fraud indicators and escalate as needed.
• Provide guidance to junior assessors.
• Ensure compliance with regulations and company policies.
• Prepare management reports on status, reserves and settlements.

Skills

Negotiation

Analytical skills

Communication

Problem solving

Independent work

Travel willingness

Education

Tertiary qualification in Risk Management, Law or Engineering

Tools

Claims management software

Job description

About the Role

Our client, a leading insurance provider, is seeking a highly experienced Senior Claims Assessor to join their dynamic team in Midrand, Gauteng. This role is crucial in managing complex commercial property claims from initiation to settlement. You will be responsible for conducting thorough investigations, assessing damages, negotiating settlements, and ensuring compliance with policy terms and regulatory requirements. This is an excellent opportunity for a seasoned professional to contribute to a reputable organisation and play a pivotal role in client satisfaction and risk management. The ideal candidate will possess a strong understanding of the insurance landscape, exceptional analytical skills, and a commitment to upholding the highest standards of professionalism. This role requires a proactive approach to problem-solving and the ability to manage a demanding caseload efficiently and effectively. We are looking for an individual who can not only assess but also provide expert advice on mitigation strategies and policy enhancements, thereby adding significant value to our client's operations and their policyholders.

Key Responsibilities

• Investigate, evaluate, and determine coverage for complex commercial property insurance claims.
• Conduct detailed site inspections and assessments of damaged properties to quantify losses accurately.
• Negotiate settlements with policyholders, legal representatives, and other stakeholders, ensuring fair and timely resolutions.
• Interpret policy wordings and apply them to claim scenarios, providing clear explanations to claimants.
• Manage a portfolio of claims, maintaining accurate and up-to-date case files and documentation.
• Liaise with loss adjusters, engineers, legal counsel, and other experts to gather necessary information.
• Identify potential fraud indicators and elevate suspicious claims for further investigation.
• Provide guidance and mentorship to junior claims assessors within the team.
• Ensure compliance with all relevant industry regulations and company policies.
• Prepare comprehensive reports for management on claim status, reserves, and settlement strategies.

Requirements

• A minimum of 5 years of experience in commercial property claims assessing within the insurance industry.
• A relevant tertiary qualification in Risk Management, Law, Engineering, or a related field is highly advantageous.
• In-depth knowledge of insurance principles, commercial property insurance policies, and claims handling procedures.
• Strong negotiation, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities with meticulous attention to detail.
• Proficiency in claims management software and standard office applications.
• Ability to work independently and manage time effectively, even under pressure.
• A valid driver's license and willingness to travel for site inspections within Midrand, Gauteng and surrounding areas.
• Proven ability to handle complex and high-value claims.
• Demonstrated leadership potential or experience in mentoring junior staff.

Benefits

• Competitive annual salary package with performance-based bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Generous leave allocation, including additional days for long service.
• Opportunities for professional development, continuous training, and career advancement.
• Access to cutting-edge technology and resources to facilitate efficient claims handling.
• A supportive and collaborative work environment within a reputable financial services institution.
• Potential for hybrid work arrangements after an initial onboarding period.
• Employee wellness programs and assistance services.