Senior Business Analyst: Growth & Transformation Lead

Discovery; Sandton; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Discovery is seeking a Senior Business Analyst to translate complex business needs into clear requirements and practical solutions. The role spans business, technology, data, design, compliance and external partners, from discovery through implementation and benefits realisation.

You will analyse adviser and customer journeys, define end-to-end processes, and support delivery planning to achieve measurable outcomes. Strong collaboration and stakeholder engagement are essential.

Qualifications

• Bachelor’s degree in Business, IS, CS, Engineering, Finance, or a related field.
• Relevant professional certifications such as IIBA CBAP, Certification of Capability in Business Analysis, or BCS BA are advantageous.
• Minimum 5+ years’ experience in business analysis across short-term insurance.
• Experience leading analysis for complex digital, platform, data or transformation initiatives.
• Prior experience in distribution, financial services or insurance ecosystems is advantageous.

Responsibilities

• Translate complex needs into epics, features, user stories, business rules and acceptance criteria.
• Lead discovery and workshops to define current/target state, scope and outcomes.
• Analyse end-to-end adviser and customer journeys and identify improvement opportunities.
• Collaborate across business, architecture, engineering, design, data, testing and compliance teams.
• Support backlog refinement and delivery planning toward benefits realisation.
• Define baseline measures, KPIs and benefits tracking requirements.

Skills

Short-term insurance

Distribution-led business

Customer journeys

Stakeholder engagement

Requirements elicitation

Data and analytics

Education

Bachelor’s degree in Business/IS/CS/Engineering/Finance

CBAP/BCS Agile or process modelling certs (advantageous)

Job description

Discovery is seeking a Senior Business Analyst to translate complex business needs into clear requirements and practical solutions. The role spans business, technology, data, design, compliance and external partners, from discovery through implementation and benefits realisation.

You will analyse adviser and customer journeys, define end-to-end processes, and support delivery planning to achieve measurable outcomes. Strong collaboration and stakeholder engagement are essential.