Senior Business Analyst

MANCOSA; KwaZulu-Natal; Sur place; ZAR 600 000 - 900 000; Plein temps

Résumé du poste

MANCOSA is hiring a Senior Business Analyst to bridge business needs with technology solutions, supporting digital transformation and the full project lifecycle. The role requires analysing requirements, modelling processes and ensuring alignment with strategic goals.

The successful candidate will collaborate with stakeholders, IT teams and vendors to implement system enhancements, data flows and interoperability, while coordinating UAT and change activities to ensure successful adoption.

Qualifications

• 3–5 years of relevant experience in business analysis, systems analysis, process improvement or IT project delivery.
• Experience supporting enterprise system implementations, enhancements, integrations or digital transformation initiatives.
• Experience in process mapping, requirements documentation, UAT coordination and business process improvement.
• Familiarity with SDLC and Agile and/or Waterfall delivery approaches.

Responsabilités

• Bridge business needs with technology solutions by analysing requirements and documenting clear, actionable requirements for IT projects.
• Analyse and optimise current processes; model current and future states and recommend redesigns, standardisation and automation.
• Support IT PMO in project initiation, planning and execution; contribute to business cases and feasibility assessments.
• Define requirements for new systems, integrations and data flows; assess designs for business alignment.
• Develop UAT scenarios and test cases; coordinate testing and support go-live readiness assessments.
• Engage stakeholders and support change management, including training and user documentation.

Connaissances

Process Improvement

Analytical thinking

Communication

Technical Understanding

Documentation

Formation

Bachelor’s degree in Business Analysis / Information Systems / IT / Business Management / Industrial Engineering

ECBA/CCBA/CBAP or similar IIBA certification

Agile/PM training or change management training

Description du poste

MANCOSA, a DHET-registered and CHE-accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

Senior Business Analyst

CORE PURPOSE

MANCOSA is seeking a skilled Business Analyst who will be responsible for bridging the gap between business needs and technology solutions by analysing business requirements, evaluating existing processes, identifying opportunities for improvement, and translating business needs into clear, structured, and actionable requirements for IT projects and digital transformation initiatives. The role supports the full project lifecycle, from business needs identification and feasibility assessment through requirements definition, solution design, testing, implementation and post-implementation evaluation.

CORE FUNCTIONS

1. Business Needs Analysis and Requirements Management
Engage stakeholders to identify business needs, challenges and opportunities for digital transformation. Elicit, analyse, document and validate business and functional requirements, user stories and acceptance criteria, ensuring alignment with strategic objectives and approved project scope.

2. Business Process Analysis and Optimisation
Analyse existing business processes to identify inefficiencies, duplication and opportunities for improvement. Develop current-state and future-state process models and recommend process redesign, standardisation and automation to improve operational efficiency and service delivery.

3. IT Projects and Digital Transformation Support
Support the IT PMO in the initiation, planning and execution of IT projects and digital transformation initiatives. Contribute to business cases, feasibility assessments, solution evaluations, benefits identification and requirements management throughout the project lifecycle.

4. Enterprise Systems and Solution Integration
Collaborate with business stakeholders, technical teams and vendors to define requirements for new systems, system enhancements and integrations. Assess solution designs against business needs and identify opportunities to improve system interoperability, data flows and business process alignment.

5. User Acceptance Testing and Quality Assurance
Develop UAT scenarios, test cases and acceptance criteria to validate that solutions meet approved business requirements. Coordinate business testing, document and track defects, facilitate retesting and support formal acceptance and go-live readiness assessments.

6. Stakeholder Engagement and Change Management
Act as a liaison between business stakeholders, IT teams, vendors and implementation partners to ensure shared understanding of project requirements. Support change impact assessments, business readiness, training needs, user documentation and adoption activities to facilitate successful implementation.

SKILLS AND COMPETENCIES

Process Improvement: Ability to analyse business processes, identify inefficiencies and develop optimised workflows and process models.

Analytical and Problem-Solving Skills: Ability to assess complex business challenges, evaluate solution options and recommend practical, evidence-based improvements.

Communication and Stakeholder Engagement: Strong written, verbal, facilitation and interpersonal skills, with the ability to engage stakeholders across business and technical teams.

Technical Understanding: Working knowledge of enterprise systems, system integrations, data flows, software development lifecycles and digital transformation technologies.

Documentation and Reporting: Strong capability in preparing business requirements documents, functional specifications, process maps, user stories, reports and presentations.

ADDITIONAL REQUIREMENTS

Minimum of 3-5 years' relevant experience in business analysis, systems analysis, process improvement or IT project delivery.

Demonstrable experience supporting enterprise system implementations, system enhancements, integrations or digital transformation initiatives.

Practical experience in process mapping, requirements documentation, UAT coordination, and business process improvement.

Working knowledge of project management methodologies, SDLC and Agile and/or Waterfall delivery approaches.

QUALIFICATION (S)

A Bachelor’s degree in Business Analysis, Information Systems, Information Technology, Business Management, Industrial Engineering, or a related field.

A recognised Business Analysis certification, such as ECBA, CCBA or CBAP from the International Institute of Business Analysis (IIBA), would be advantageous.

Additional certification or training in Agile methodologies, project management, business process modelling, systems analysis or change management would be beneficial.