Senior Business Analyst

Ithemba Recruitment; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Ithemba Recruitment is seeking a Senior Business Analyst to bridge business needs and IT capabilities, focusing on ERP processes and reporting across the division.

You will research data, design ERP business processes, and propose improvements for ERP system investments and implementations.

Qualifications

• Bachelor level degree in IT or information systems.
• Certificate or diploma in business analysis.
• Extensive experience with multiple ERP platforms.
• 7–10 years as Business Analyst focused on ERP processes.
• Experience evaluating costs/benefits of changes to business processes.
• Experience leading analysis workshops and presentations.
• Ability to interact with executive-level stakeholders.
• Hands-on management of diverse business analysis assignments.

Responsibilities

• Facilitate ERP project conception with decision makers, systems owners, and end users to define requirements and goals.
• Identify unarticulated ERP needs and reconcile stakeholder priorities.
• Assist with budgets and timelines for ERP process changes.
• Coordinate between business groups to implement ERP improvements.
• Map current ERP processes to define procedures and models.
• Analyze ERP processes to propose enhancements and opportunities.
• Define scope and metrics for ERP analysis and outcomes.
• Prototype new procedures to improve ERP flows.
• Create process models and diagrams for ERP programmers.
• Coordinate and perform in-depth testing of new processes.
• Deliver reports and recommendations for ERP improvements.
• Communicate ERP changes verbally and in writing to management and staff.
• Ensure ERP solutions are delivered successfully.

Skills

ERP knowledge

Business Analysis

Stakeholder communication

Workshop facilitation

Problem solving

Education

Degree in Computer Science / Information Systems

Certificate / Diploma in Business Analysis

Tools

ERP systems

Job description

About the job Senior Business Analyst

Purpose:

The Senior Business Analyst acts as the intermediary between the business and IT, using a deep understanding of Enterprise Resource Planning (ERP) business processes and technology to help business partners achieve their desired outcomes. The overall goal of role is to analyse and design ERP business processes and requirements for all ERP systems that support the operations of the division. This includes researching and analysing data in support of business functions, process knowledge and systems requirements. The role is also responsible for proactively generating and compiling reports based on findings, complete with recommended improvements to or new requirements for ERP business processes and operational procedures. The role applies proven communication, analytical, and problem-solving skills to help maximise the benefit of ERP system investments and to assist in implementing new ERP systems.

Duties and responsibilities:

1. Facilitate ERP project conception with decision makers, systems owners, and end users to define business, financial and operations requirements and systems goals.
2. Identify unarticulated ERP business needs and coordinate between stakeholder groups to address them.
3. Assist with developing budgets and timeframes for ERP process changes in order to support organisational objectives.
4. Liaise with various business groups in the organisation and customers to facilitate implementation of new or improved ERP business processes.
5. Chart existing ERP business processes in order to define current business activities for the development of procedures and models.
6. Research, review, and analyse the effectiveness and efficiency of existing ERP processes and develop strategies for enhancing or further leveraging these processes.
7. Identify and establish scope and parameters of ERP process analysis in order to define impact, outcome criteria, and measure- taking actions.
8. Perform problem solving and prototype new procedures for the purpose of enhancing ERP business processes, operations, and information process flow.
9. Create process models, specifications, diagrams and charts to provide direction to ERP system programmers or implementation partners.
10. Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes and provide other post- implementation support.
11. Prepare and deliver reports, recommendations, or alternatives for improving ERP processes in business operations systems across the division.
12. Communicate ERP process changes, enhancements, and modifications
    1. verbally or/and through written documentation
    2. to management, peers, employees, and other employees so that issues and solutions are understood.
13. Take ownership to ensure new ERP solutions are delivered successfully.

Qualifications and experience:

• Degree in Computer Science / Information Systems
• Certificate / Diploma in Business Analysis
• Extensive experience in multiple ERP
• 7 to 10 years as a Business Analyst, primarily related to ERP business processes
• Experience in assessing the costs and benefits of potential changes to business processes
• Extensive experience in facilitating analysis workshops and presentations
• Interacting and communicating with internal and external customers at Executive level in a leadership capacity
• Hands-on experience in managing all types of business analysis assignment

Advantageous:

• Post graduate degree
• ERP-related qualifications / certifications
• ITIL certification