Senior Branch Clerk - Springs

Avbob; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

AVBOB Group is seeking a Senior Branch Clerk for our Springs Insurance Office in Johannesburg. You will deliver excellent customer service to policyholders and ensure requests are processed efficiently and accurately within the set timeframes.

You will support claims, policy services, premium administration, and daily banking cash handling while maintaining accurate records and effective communication with clients and colleagues.

Qualifications

• Experience in administration and customer service.
• Ability to process enquiries accurately and efficiently.
• Experience with cash handling and banking procedures.

Responsibilities

• Provide general reception duties and warmly greet clients.
• Assist walk-in clients with enquiries per client services policy.
• Utilize resources to handle and complete enquiries.
• Communicate processes, delays and system problems to clients.
• Handle claims, policy services and premium administration.
• Manage petty cash and collect premiums from clients.
• Prepare cash for daily banking at the finance department.
• Refer new business to the relevant consultant.
• Handle fraud allegations and complaints.
• Prepare monthly and weekly statistics reports.
• Support general office duties as required.

Skills

General administration

Customer service

Cash handling

Communication skills

Job description

We are looking for an individual with excellent administration skills to join our Springs Insurance Office as a Senior Branch Clerk. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that clients’ requests are processed efficiently, efficiently and accurately within the allotted time.

You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• General reception duties to welcome clients
• Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
• Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
• Communicate processes and or delays and system problems to waiting clients
• Handling of claims, policy services and premium administrative duties relating to client’s policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and complaints
• Monthly and weekly statistics report writing
• General office duties