Job Purpose
The Senior Billing Administrator is responsible for managing accurate, timely, and compliant student billing processes within the Student Lifecycle department. The role ensures billing integrity, efficient revenue cycle management, and adherence to statutory and revenue assurance policies and procedures. The incumbent will support customer account management, reconciliations, reporting, and master data administration, while collaborating with internal stakeholders to ensure an effective and seamless billing experience for students and clients.
Responsibilities
- Managing customer onboarding and the billing administrative process
- Generate and send accurate invoices/statements to student accounts on a timely basis
- Ensuring billing accuracy, completeness, compliance, and reliability
- Managing accurate, timely, and compliant billing processes
- Ensuring efficient revenue cycle management
- Resolving billing discrepancies through Fresh Service within SLA
- Providing support to revenue assurance through reconciliations
- Managing adherence to statutory and revenue assurance policies and processes
- Reporting on customer billing performance with key highlights on concerns and mitigating plans
- Being accountable for overall billing integrity and customer management
- Monitor and track bursary and discount applications and processing
- Maintain and update billing records and client information in our database
- Collaborate with internal teams to ensure timely and accurate billing
- Assist with month-end and year-end closing activities related to billing
- Prepare and analyse billing reports for management
- Masterdata process management including but not limited to transfer process, suspension process, termination process.
- Document administration management.
Education Requirements
- Grade 12.
- B-Tech Credit management / B.Com Accounting.
Experience Required
- Minimum of 1 years of experience in billing or a similar role
Skills Required
- Strong attention to detail and accuracy.
- Excellent organizational and time management skills.
- Proficient in Microsoft Excel and other accounting software.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Knowledge of billing processes and best practices.
- Experience in a shared services environment is a plus.