Senior Application Support - Real-Time Streaming & DevOps

Vodacom

Johannesburg

On-site

ZAR 720,000 - 960,000

Full time

3 days ago

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Benefits offered by this job

Incentives

Medical aid benefits

Staff discounts

Job summary

Vodacom seeks an experienced Application Operations professional to support 24/7 enterprise applications, with emphasis on event streaming, in the DevOps & Application Operations Practices within the Commercial & Digital Channels Division. You will troubleshoot, implement permanent fixes, and coordinate changes across vendors and IT teams.

The role requires 2–3 years in application operations, AWS DevOps/SysOps credentials are advantageous, and a strong grasp of monitoring tools such as

Qualifications

Matric / Grade 12 essential.
2-3 years relevant experience.
2-3 years’ experience in Application Operations, inclusive of cloud-native environments (essential).
Working in a 24/7 Application Support (standby) environment utilising various technologies (essential).
Exposure to Enterprise platforms with a high availability requirement (essential).
Linux/Unix experience is advantageous.

Responsibilities

To troubleshoot and resolve application and system issues, develop solutions, document correction process, ensure fixes are implemented and monitored.
To compile incident reports, attend/conduct incident reviews and follow through to ensure permanent fixes for production problems.
To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed.
To interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented.
To plan and optimize change controls as a result of system/application upgrades and configuration changes, adhering to Change Control procedures.
To be involved with and facilitate the process of acceptance and/or application performance testing to ensure a stable production environment.
To input into capacity plans (e.g. stability, performance, storage etc) to ensure systems have resources for future growth.
To maintain good relationships with stakeholders, business partners and suppliers.