Senior Administrator - Transfer Agency

Apex Group Ltd; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Apex Group Ltd in Cape Town is seeking an experienced candidate for a transfer agency role. The successful applicant will be responsible for managing investor documentation, ensuring accuracy in transactions, and maintaining comprehensive investor records. A strong understanding of FATCA and CRS regulations is essential.

The ideal candidate will possess at least 5 years of experience in transfer agency and exhibit excellent problem-solving and communication skills. This role requires flexibility and the ability to work collaboratively in a global team.

Qualifications

• 5+ years of transfer agency experience.
• Strong communication (verbal and written) skills.
• Ability to adapt to changing priorities.

Responsibilities

• Verify investor documentation in a timely manner.
• Process investor transactions accurately.
• Service complex investor queries.

Skills

Transfer agency experience

FATCA/CRS knowledge

Analytical skills

Communication skills

Planning and organizational skills

Problem-solving skills

Proficiency in Microsoft Office

Job description

Key Responsibilities

• Receive and review investor documentation and ensure that documentation is verified in a timely manner, following up with investors on missing or original documentation.
• Ensure that the necessary documentation and information pertaining to the investors are captured in line with relevant product and process rules.
• Ensure that all investor transactions are processed in a timely and accurate manner.
• Maintain investor registers.
• Possess a full understanding of FATCA/CRS and the ability to apply FATCA/CRS classifications.
• Identify any gaps in controls and processes and propose process‑improvement suggestions in a professional manner.
• Ensure adherence to all policies & procedures, relevant laws and regulations.
• Work as part of a larger global team in the case of outsourced activities and be able to work flexible hours.
• Service any investor queries, understand and handle complex queries.
• Apply strong domain knowledge and understanding of transfer‑agency businesses.
• Where applicable, confirm AML status with Compliance and Operational Teams.

Skills Required

• 5+ years of transfer‑agency experience.
• FATCA/CRS knowledge – ability to review self‑certification documents, classify accounts and understand XML reporting requirements.
• Knowledge of transfer‑agency operational processes and their integration with AML processes.
• Knowledge of local and global AML requirements is advantageous.
• Strong planning and organizational skills.
• Strong communication (verbal and written) and problem‑solving skills.
• Ability to work with all levels within the organization.
• Ability to adapt to changing priorities and varied decision‑making scenarios.
• Understanding of fund structures and the fund administration business and the ability to ensure junior staff have sufficient knowledge and skills.
• Ability to work to tight deadlines in a proactive fashion.
• Ability to identify opportunities for process improvements and to communicate them effectively.
• Proficiency in Microsoft Office applications.