Senior Account Executive, Risk Solutions

RELX International; Sandton; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

LexisNexis Risk Solutions is expanding its sales organisation in South Africa. The Account Executive will drive customer success, retention, and revenue growth across an existing portfolio, renewing contracts and expanding licences.

You will act as a trusted advisor, building relationships with senior stakeholders, coordinating with internal teams, and protecting recurring revenue while growing opportunity value.

Qualifications

• Proven ability to manage a portfolio of customers and meet renewal and revenue targets.
• Strong communication and relationship-building skills, including confident phone engagement.
• Proactive, empathetic, and able to resolve customer issues effectively.
• Highly organised and detail-oriented, with the ability to manage multiple priorities.
• Strong analytical and problem-solving skills to identify trends and opportunities.
• Adaptable and able to collaborate effectively with cross-functional teams.
• Results-driven, with a focus on customer satisfaction and commercial growth.
• Fluency in English is mandatory; French and Portuguese is a plus.
• Experience using CRM systems (Salesforce preferred).
• Background in account management or client-facing roles with senior stakeholders.
• Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN).

Responsibilities

• Manage a portfolio of existing customers, acting as their main point of contact.
• Build strong, long-term relationships to ensure high satisfaction and retention.
• Own the full renewal cycle, ensuring timely and accurate contract renewals.
• Identify and qualify upsell and cross-sell opportunities to drive incremental revenue.
• Monitor account health, spot risks early, and take proactive action.
• Deliver onboarding and tailored product training to new and existing users.
• Coordinate with internal teams to resolve issues and support a seamless customer experience.
• Maintain accurate CRM records, forecasts, and opportunity updates.
• Provide regular updates to leadership on performance and account activity.

Skills

Account management

Renewals management

CRM proficiency

Relationship building

Sales targeting

English fluency

Job description

LexisNexis Risk Solutions is expanding its sales organisation in South Africa. The Account Executive will drive customer success, retention, and revenue growth across an existing portfolio, renewing contracts and expanding licences.

You will act as a trusted advisor, building relationships with senior stakeholders, coordinating with internal teams, and protecting recurring revenue while growing opportunity value.