Seasonal Sales Assistant x 2

Ted Baker; Wes-Kaap; On-site; ZAR 60,000 - 90,000; Part time

Benefits offered by this job

Comprehensive health benefit

Quarterly Uniform allowance

Staff discount 50% across group brands

Company performance incentive scheme

Long-service incentives

Holistic Employee Wellness programme

Rapidly expanding distributor with asp

Job summary

Birkenstock Somerset Mall is seeking a Seasonal Sales Assistant to join our team. You will provide excellent customer service, drive sales, manage stock, and assist with store operations in a dynamic retail environment.

The role requires a friendly, proactive approach, ability to work flexible shifts, and adherence to Birkenstock procedures. Join a team focused on customer satisfaction and brand excellence.

Qualifications

• Minimum 6 months customer service experience.
• Grade 12 or equivalent required.
• Birkenstock knowledge advantageous.

Responsibilities

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service following Birkenstock procedures.
• Identify customer needs and demonstrate benefits to meet those needs.
• Close sales and secure add-on sales.
• Maintain store housekeeping and assist with opening/closing.
• Stock replenishment and accurate POS entries.
• Attend quarterly training and monthly feedback; progress reviews.

Skills

Customer service experience

Flexible shifts

Birkenstock knowledge

Education

Grade 12 or Equivalent

Job description

Birkenstock Somerset Mall is looking for a Seasonal Sales assistant to join their team.

Company Values:

• We commit to the wellbeing of our team.
• We work with a positive attitude.
• We believe in our team.

Responsibilities:

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
• Close the sale & secure add on sales.
• Invite your customer to back & turn them into Birkenstock fans.
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily.
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
• Ensure stock entries in the POS systems are accurate.
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility.
• Ensure you are allocated a buddy initially & that you learn from them.
• You must attend quarterly training sessions & complete the assessments.
• Ensure you receive monthly feedback from your manager.
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
• These are essential as they will determine your eligible for promotions.

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
• Ensure sizes are replenished.
• Assist the team to change the windows/ Mannequins fortnightly.
• Ensure POS materials are stored in the area to avoid damage.
• Grade 12 or Equivalent
• Min. 6 months customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts.

Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands.
• Comprehensive health benefit
• Quarterly Uniform allowance
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.