Seasonal Customer Success Agent

OneDayOnly.co.za; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Job summary

OneDayOnly.co.za in Cape Town is looking for Seasonal Customer Success Agents to join their customer service team. This fixed-term role spans 6 months during busy periods like Black Friday and Cyber Monday.

Ideal candidates will excel in a fast-paced environment, possess strong communication skills, and have a knack for turning customer frustrations into positive experiences. Previous experience in eCommerce and proficiency with ticketing systems like Zendesk would be advantageous.

Qualifications

• Matric certificate required.
• Previous customer service experience, ideally within eCommerce.
• Strong written and verbal communication skills.

Responsibilities

• Deliver professional and efficient support across platforms.
• Understand customer deals and resolve queries quickly.
• Communicate clearly with customers and internal teams.

Skills

Customer service experience

Problem-solving ability

Multitasking

Strong communication skills

Attention to detail

Education

Matric certificate

Tools

Zendesk

Job description

About Us

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

About You

Things at OneDayOnly are about to get delightfully chaotic. We’re looking for Seasonal Customer Success Agents to join our team on a fixed-term 6-month contract during one of our busiest trading periods. Between Black Friday madness, Cyber Monday cart races, festive gifting emergencies, and customers hunting down the internet’s best deals, our Customer Service team needs extra superheroes on standby.

You’re the kind of person who sees an angry customer as a challenge accepted. You type faster than most people think, stay cool when inboxes explode, and genuinely enjoy turning frustration into “Wow, thanks so much!” moments. You love helping people, thinking on your feet, and finding solutions without breaking a sweat. If professionalism, empathy, quick thinking, and a little organised chaos sound like your thing, you’ll fit right in.

Responsibilities

• Deliver professional and efficient support across multiple platforms with accuracy, urgency, and empathy.
• Understand the deal, the product, and the pain point - then resolve it quickly and professionally.
• Communicate clearly and proactively with the customer and internal teams to avoid delays, dropped balls, or repeat issues.
• Escalate complex or high‑risk matters to the appropriate teams when necessary.
• Spot trends in customer queries or product issues and raise them with the relevant teams before they snowball.
• Use time wisely, manage priorities well, and always look for ways to work smarter.
• Take ownership of your KPIs – and always aim to exceed expectations.
• Jump in to support your teammates and the broader business when needed.

Experience And Qualifications

• Matric certificate
• Previous customer service experience, ideally within eCommerce.
• Experience working with ticketing systems such as Zendesk would be advantageous.
• Excellent written and verbal communication skills with strong grammar and phone etiquette.
• Strong problem‑solving ability and confidence handling challenging customer situations.
• Strong attention to detail and the flair for solving problems.
• Ability to multitask effectively in a fast‑paced environment.
• Emotional intelligence, adaptability, and professionalism under pressure.
• Strong computer literacy and the ability to quickly learn new systems and tools.
• A positive, can‑do attitude and a genuine passion for helping people.
• A proactive mindset with a strong sense of ownership and accountability.
• Multilingual abilities would be advantageous.

Values

• Challenge Accepted: We set high standards for ourselves and embrace every query as an opportunity to deliver solutions, turning challenges into positive experiences that help us improve and grow.
• Solve Smart: We solve problems efficiently and creatively, learning from every interaction to strengthen our service and drive progress.
• Character Counts: We act with honesty, patience, empathy, and accountability – with our customers and with each other. We build trust, support one another, and ensure that every interaction reflects our values.
• Customer Obsessed: We actively listen, care deeply, and go the extra mile to resolve issues and create great experiences.
• Seriously Unserious: We bring energy, humour, and a positive attitude, even in challenging situations.