Seasonal Customer Service Advisors

Dream job Link; Cape Town; On-site; ZAR 81,000 - 97,000; Full time

Benefits offered by this job

Night shift allowance

Attendance bonus

Completion bonus

Shift schedule: 13:00–08:00 (UTC−? for

Global exposure

Job summary

Huntswood, part of the ResultsCX family, is recruiting Seasonal Customer Service Advisors in Cape Town for a 4-month fixed-term contract to support a USA campaign.

You will engage US-based customers via live webchat, inbound calls and email, working US time zones with night shifts, contributing to a high standard of service and international exposure.

Qualifications

• Minimum six months’ call centre experience or six months’ related experience in financial services, customer service, or debit/credit card support environments.
• Proven experience handling customer contacts across voice, webchat, and email channels.
• Excellent written and verbal English communication with professional note-taking.
• Clear credit and criminal background (checks apply).
• Strong typing speed and system navigation skills.

Responsibilities

• Deliver multichannel customer support across inbound calls, live webchats and emails.
• Identify customer needs, troubleshoot issues, and own queries to achieve first-contact resolution.
• Capture precise case notes for audit-ready record-keeping.

Skills

Multichannel Capability

Communication Mastery

Analytical Problem-Solving

Adaptive Mindset

Cultural Alignment

Market Knowledge

Tools

MS Office

Job description

Employer: Huntswood (a ResultsCX company)

Functional Area: Customer Service / Inbound Operations

Position Type: 4-Month Fixed-Term Contract

Experience Level: Mid-Senior (Inbound Call Centre / Financial Services)

Posting Date: 22 October 2026 | Closing Date: 30 November 2026

About Huntswood (A ResultsCX Company)

At Huntswood, part of the global ResultsCX family, we specialize in delivering customer experience solutions, regulatory resourcing, and high-impact customer support for leading international brands. We connect exceptional talent with world-class organizations, driving service excellence across financial services, retail, and tech-enabled industries.

We believe that extraordinary customer experiences start with empowered teams. Our Cape Town operations represent a vital hub serving global markets, providing our people with international exposure, competitive earnings, and a culture centered on continuous growth. When you join Huntswood, you step into an energetic environment that values passion, ownership, and integrity in every customer interaction.

What the Role is All About

We are seeking confident, articulate, and customer-obsessed Seasonal Customer Service Advisors to join our dedicated USA campaign in Cape Town on a 4-month fixed-term contract.

In this role, you will serve as the primary point of contact for US-based customers, delivering end-to-end support across multiple communication channels—including live webchat, inbound voice calls, and email correspondence. Operating on US time zones means working rotational night shifts, making this an ideal opportunity for driven individuals looking to maximize their earning potential while expanding their international BPO resume.

Whether you are helping a US cardholder resolve a transaction inquiry, troubleshooting an account issue, or leaving a customer delighted with a fast resolution, your ability to communicate clearly, show empathy, and navigate digital systems will directly shape the brand’s success.

1. Multichannel Customer Support & WOW Service Delivery

• Deliver superior, professional customer support across inbound phone calls, live webchats, and written email channels.
• Proactively identify customer needs, troubleshoot issues, and take personal ownership of queries to achieve first-contact resolution.
• Build authentic rapport with US customers, creating memorable “WOW” moments through clear communication and empathetic service.

• Deliver superior, professional customer support across inbound phone calls, live webchats, and written email channels.
• Proactively identify customer needs, troubleshoot issues, and take personal ownership of queries to achieve first-contact resolution.
• Build authentic rapport with US customers, creating memorable “WOW” moments through clear communication and empathetic service.

2. Account Servicing & Technical System Navigation

• Handle sensitive customer interactions involving financial services, card support (debit/credit card queries), and general account management.
• Efficiently navigate through multiple client software platforms, knowledge bases, and account systems simultaneously during live interactions.
• Capture precise, detailed, and professional case notes after every customer contact to ensure seamless record-keeping and audit compliance.

3. Performance Excellence & Continuous Improvement

• Meet and exceed personal key performance indicators (KPIs) relating to average handle time, customer satisfaction scores (CSAT), quality assurance standards, and attendance.
• Adapt quickly to campaign updates, regulatory guidelines, and procedural changes in a fast-paced environment.
• Uphold Huntswood’s core behaviors by bringing a winning mindset, taking full accountability, and striving for continuous improvement every shift.

• Meet and exceed personal key performance indicators (KPIs) relating to average handle time, customer satisfaction scores (CSAT), quality assurance standards, and attendance.
• Adapt quickly to campaign updates, regulatory guidelines, and procedural changes in a fast-paced environment.
• Uphold Huntswood’s core behaviors by bringing a winning mindset, taking full accountability, and striving for continuous improvement every shift.

What We Offer You

• Basic Salary: R8 000.00 per month.
• Night Shift Allowance: R2 500.00 per month.
• Attendance Bonus: Extra monthly incentive subject to full attendance adherence.
• Completion Bonus: R5 000.00 bonus paid upon successful completion of your 4-month contract term.
• Shift Schedule: Rotational night shifts operating between 13:00 (1 PM) and 08:00 (8 AM) to align with US business hours.
• Global Exposure: Valuable international work experience serving the United States market from Cape Town.

What We Are Looking For

Minimum Entry Requirements

• Work Experience: Minimum of six (6) months’ call centre experience OR six (6) months’ related experience in financial services, customer service, or debit/credit card support environments.
• Multichannel Capability: Proven experience or demonstrated ability to handle customer contacts across voice, webchat, and email channels simultaneously.
• Market Knowledge: Essential basic understanding and working knowledge of the US market, culture, and communication norms.
• Clearances: Clear credit record and clear criminal background (mandatory checks apply).
• Computer Literacy: Strong typing speed, system navigation skills, and proficiency with MS Office / web-based tools.
• Communication Mastery: Excellent written and verbal English communication , with sharp attention to grammar, tone, and professional note-taking.
• Analytical Problem-Solving: Ability to evaluate complex customer queries, troubleshoot root causes, and provide sound, policy-compliant resolutions.
• Adaptive Approach: High resilience and flexibility to thrive in a fast-evolving, rotational night-shift setup.
• Cultural Alignment: A winning mindset, passion for service, servant leadership principles, and a strong drive to do the right thing even when unmonitored.