Salesforce Service Cloud Analyst — Drive Digital Outcomes

TLT Appointing; South Africa; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading recruitment firm in South Africa is looking for an experienced Business Analyst to identify and analyze business capabilities. The role involves collaborating with various teams to ensure that digital platforms meet strategic goals. Candidates should have 4-7 years of experience in business analysis, especially with Salesforce Service Cloud, and a Matric certificate along with a relevant degree. Preferred certifications include Salesforce Certified Service Cloud Consultant.

Qualifications

• Matric certificate and preferably a degree in Information Systems or related field.
• Recognised business analyst certification like IIBA CBAP® is desirable.
• 4-7 years of experience as a business analyst.

Responsibilities

• Identify and analyze necessary business capabilities.
• Collaborate with project managers and technical teams.
• Ensure digital platforms meet strategic goals.

Skills

Salesforce Service Cloud experience

Business analysis

Project collaboration

Education

Matric certificate

BCom in Information Systems or similar

Tools

Salesforce

Job description

A leading recruitment firm in South Africa is looking for an experienced Business Analyst to identify and analyze business capabilities. The role involves collaborating with various teams to ensure that digital platforms meet strategic goals. Candidates should have 4-7 years of experience in business analysis, especially with Salesforce Service Cloud, and a Matric certificate along with a relevant degree. Preferred certifications include Salesforce Certified Service Cloud Consultant.