Sales Support Consultant

Jobtailor; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Jobtailor in Cape Town seeks a results-driven sales and service professional to drive end-to-end customer experiences. You will contribute to fulfillment, resolving queries, and identifying cross-sell opportunities while maintaining service excellence.

The role requires confidence in delivering financial advice and achieving sales targets, with a focus on customer satisfaction and retention in a banking product environment.

Qualifications

• Higher Certificates and Advanced National Certificates in Business, Commerce and Management Studies are required.

Responsibilities

• Deliver dynamic end-to-end customer sales and service including fulfillment.
• Resolve customer queries and upsell/cross-sell relevant bank products.
• Provide financial advice and handle retentions.
• Achieve predetermined sales targets through generating quality applications.
• Track conversions from lead to application to fulfilment.
• Maintain high service standards and improve customer experience.

Skills

Customer Sales

Cross-Selling

Upselling

Sales Target Achievement

Customer Service Excellence

Education

Higher Certificates

Advanced National Certificates

Job description

• To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer.
• Offer financial advice to the customer and handle retentions.
• Selling products and services.
• Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfilment.
• Achieves predetermined sales targets through generating quality applications.
• Contact the customer and executes the sales process within the desired turnaround time.
• Delivers customer sales and services whilst maintaining quality service standards.
• Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
• Ensure first call resolution.
• Tracking of conversions from lead or call to application and then to fulfilment.
• Speaks to customers to ensure that their needs are identified and advises various options.
• Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
• Communicates with the customer according to company standards.
• Updates the system with accurate information to inform accurate reporting.

Requirements

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Core Competencies

Demonstrates expertise in delivering exceptional customer sales and service, with a focus on fulfilling customer needs through effective cross-selling and upselling strategies. Proficient in achieving sales targets while maintaining high service quality standards and ensuring customer satisfaction.

Highest-signal resume keywords

• Customer Sales
• Cross-Selling
• Upselling
• Sales Target Achievement
• Customer Service Excellence

ATS Optimization Keywords

Hard Skills

• Sales Process Execution
• Lead Conversion Tracking
• Financial Advice
• Customer Query Resolution
• Application Fulfillment

Soft Skills

• Problem Ownership
• Effective Communication
• Customer Needs Identification
• Service Quality Maintenance

Certifications & Qualifications

• Higher Certificates
• Advanced National Certificates

Industry Keywords

• Customer Experience
• Service Delivery Excellence
• Quality Standards
• Customer Retention