Sales Support Specialist

NTT DATA, Inc.; Johannesburg; Presencial; ZAR 700.000 - 900.000; Jornada completa

Descripción de la vacante

NTT DATA, Inc. in Johannesburg seeks a Lead Inside Sales Client Manager to drive sales within current client portfolios. You will engage through programmatic use cases and digital channels to identify and fulfill technology needs, while mentoring peers as an informal team lead.

Key focus areas include expanding relationships, reducing churn, and presenting value through our services. Strong negotiation and analytics are essential to success.

Formación

• Significant sales and client engagement experience.
• Experience negotiating with clients and vendors.
• Experience analyzing commercial information.
• Understanding of account management and renewals.

Responsabilidades

• Manages and grows relationships and drives expansion and renewals within assigned accounts.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the buying process.
• Generates demand by identifying client needs and articulating value.
• Uses sales tools and methodology to manage accounts, opportunities, pipelines, and forecasts.

Conocimientos

Sales acumen

Client engagement

Relationship management

Negotiation

Analytical skills

Educación

High School Diploma or Certification

Descripción del empleo

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Lead Inside Sales Client Manager has significant inside sales experience. This is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs. The Lead Inside Sales Client Manager mines for new sales opportunities within an assigned account list. The Lead Inside Sales Client Manager uses a proactive and systematic approach to work through the assigned account list which is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs. This role acts as an informal team lead.

Key responsibilities

• Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions.
• Uses the company’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Presents new and additional offerings to clients.
• Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
• Builds relationships with clients and displays an interest in and knowledge of the client environment.
• Identifies opportunities for up-selling of solutions and services and display superior telephone etiquette.
• Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4.
• Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escape identified problems for investigation and resolution.
• Adheres to Finance standards and procedures to reduce costs and report associated risk.

To thrive in this role, you need to have:

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on the company's business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills. The knowledge of the company's offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic qualifications and certifications

• Relevant High School Diploma or Certification.

Required experience

• Significant demonstrated experience in a similar role in a similar environment.
• Significant sales and client engagement experience.
• Significant demonstrated experience negotiating with clients and vendor.
• Significant demonstrated experience analyzing commercial information.