Sales Specialist – Digital

CaterWize; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

CaterWize in Cape Town is seeking a motivated sales and customer service specialist to drive high-volume inbound enquiries across WhatsApp, web chat and social channels. You will convert enquiries into sales by understanding needs, preparing quotations, and following up on opportunities while delivering outstanding service.

You’ll handle order processing, invoicing and support Takealot and Amazon platforms as needed, reporting to the Sales Manager.

Qualifications

• Minimum 2 years in customer service or online sales support.
• Experience with Respond.io or similar CRM/chat platforms.
• Exposure to Takealot, Amazon, or other e-commerce backends is advantageous.
• Strong working knowledge of MS Office/Google Workspace.

Responsibilities

• Handle inbound enquiries across CaterWize’s omni-channel platforms and convert to sales.
• Convert enquiries into sales by understanding customer requirements, recommending products, preparing quotations and invoices, and following up on opportunities.
• Deliver professional, timely and customer-focused communication across all digital channels.
• Provide product information, images, links and order updates while maintaining service standards.
• Ensure all enquiries and sales leads are acted upon promptly and no lead is unattended.
• Process online orders, coordinate deliveries, courier bookings and order fulfilment.
• Monitor orders and inventory to ensure efficient fulfilment and customer satisfaction.
• Support sales administration and month-end activities as required.

Skills

Inbound sales

Customer service

Cross-selling

CRM management

Communication

Organizational skills

Tools

Respond.io

Takealot backend

Amazon

MS Office

Google Workspace

Job description

This role is responsible for driving sales through high-volume inbound customer enquiries across the company’s omni-channel digital platforms, including WhatsApp Business, web chat and social media.

The primary focus is converting enquiries into sales by understanding customer needs, preparing quotations, recommending suitable products, proactively following up on opportunities, and delivering an excellent customer experience. The role also includes sales administration, order processing, and occasional support for the Takealot and Amazon sales platforms.

Reports to : Sales Manager

Location : Stikland, Cape Town

Schedule : Monday – Friday, 08:00–16:30 (On-site)

Requirements

Responsibilities:

• Manage inbound customer enquiries across CaterWize’s omni-channel digital platforms, including Respond.io (WhatsApp Business, website chat and social media), website enquiries, and other online sales channels.
• Convert enquiries into sales by understanding customer requirements, recommending suitable products, preparing quotations and invoices, and proactively following up on sales opportunities.
• Deliver professional, timely and customer-focused communication across all digital channels.
• Provide product information, images, links and order updates while maintaining CaterWize’s customer service standards.
• Ensure all customer enquiries, sales opportunities and follow-ups are actioned promptly and no sales lead is left unattended.
• Escalate complex product, technical or service-related queries to the relevant departments where required.

Online Platform & Order Management

• Process and manage customer orders received through the CaterWize website, Takealot and other online sales platforms.
• Coordinate deliveries, courier bookings and order fulfilment, ensuring customers receive confirmations, tracking information and tax invoices.
• Process returns, credit notes and customer order amendments where applicable.
• Monitor platform requirements, lead times and inventory to ensure efficient order fulfilment and customer satisfaction.
• Prepare accurate quotations, invoices and sales documentation.
• Maintain accurate records of customer interactions, quotations, orders and sales activities.
• Produce sales-related reports and assist with sales administration as required.
• Respond to work-related communication professionally and within agreed service levels.
• Support month-end administrative activities and other sales administration requirements.
• Achieve individual sales conversion, response time and customer service targets.
• Maximize sales opportunities through proactive follow-up, cross-selling and product recommendations.
• Conduct post-sale follow-ups to ensure customer satisfaction and encourage repeat business.
• Support colleagues across the online and showroom sales functions during busy periods and contribute to overall sales objectives.
• Participate in team meetings, training and continuous improvement initiatives.
• Enthusiastic, passionate and dynamic nature
• Excellent interpersonal skills
• Excellent listening and communication skills
• Natural sales ability
• Strong attention to detail
• Highly organized
• Self-motivated / Independent worker
• Tech-savvy
• Collaborative, and team-orientated
• Strong initiative and decision-making skills

Requirements:

• At least 2 years’ experience in customer service or online sales support, digital sales or similar customer-service role.
• Experience with Respond.io or similar CRM/chat management platforms
• Exposure to Takealot, Amazon, or e-commerce backends is advantageous
• Strong working knowledge of MS Office/Google Workspace
• Knowledge of catering/hospitality equipment is a plus but not essential