Seller Support Specialist

takealotgroup; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

takealot.com, a leading South African online retailer, is seeking a highly talented Seller Support Specialist - FTC to join our Cape Town team. You will handle seller and customer queries, collaborate with internal stakeholders, and contribute to process improvements in a fast-paced startup environment.

The ideal candidate has at least 3 years in customer service, is data-driven, with strong Excel/SQL/Zendesk skills, and a passion for delivering exceptional customer experiences in e-commerce.

Qualifications

• Senior Certificate or Higher.
• Minimum 3 years experience in a customer service role.
• Excel, SQL, and Zendesk experience (advantageous).
• Experience in an e-commerce, start-up, tech or platform environment (advantageous).

Responsibilities

• Address and escape Marketplace seller & customer queries via tickets & phone calls.
• Engage with internal Takealot stakeholders to resolve Marketplace queries.
• Assist with ad-hoc data capturing and admin tasks as required.
• Provide ideas to drive process & system improvement across Takealot Marketplace.

Skills

Customer Obsessed

Pragmatic & Organised

Prioritization & time management

Verbal & written communication

Interpersonal skills

Stakeholder management

Education

Senior Certificate or Higher

Tools

Excel

SQL

Zendesk

Job description

takealot.com, a leading South African online retailer, is looking for a highly talented Seller Support Specialist - FTC to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

This role reports to a Seller Support Team Leader and is a unique opportunity to work in a high-performance B2B start-up environment.

Your responsibilities will include:

• Address and escape Marketplace seller & customer queries via tickets & phone calls.
• Engage with internal Takealot stakeholders to resolve Marketplace queries.
• Assist with ad-hoc data capturing and admin tasks as required.
• Provide ideas to drive process & system improvement across Takealot Marketplace.

Skills required:

• Customer Obsessed.
• Pragmatic & Organised.
• Strong prioritization and time management skills.
• Excellent verbal and written communication skills.
• Great interpersonal skills and strong team player.
• Stakeholder management is a plus!

Attributes required:

• Thinks like an owner.
• Solutions-oriented - you have a can-do attitude and high energy.
• Curious, a love for problem-solving, learning and the ability to think on your feet.
• Comfortable in a start-up environment - fast-paced, dynamic, with many uncertainties!
• Analytical mindset. You can use data to inform decisions if required.

Qualifications & Experience required:

• Senior Certificate or Higher.
• Minimum 3 years experience in a customer service role.
• Excel, SQL, and Zendesk experience (advantageous).
• Experience in an e-commerce, start-up, tech or platform environment (advantageous).

The Environment :

takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, and fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.

We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.

We are short on ego and high on output.

We are doers and not only thinkers, it's all in the execution after all.

We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial , thrives under change, accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenges the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above, you are an Extraordinary Mind, so join us!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.