Sales & Service Team Leader: Drive Growth & Excellence

1001 Absa Bank; Vryburg; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

Absa Bank seeks a capable leader to manage a team of Service Consultants and Sales & Service Consultants, driving service excellence, sales performance and compliance within an integrated banking environment.

You will lead frontline staff, monitor KPIs, support workforce planning, and foster collaboration, knowledge sharing and continuous improvement while ensuring adherence to FAIS, FICA and AML controls.

Qualifications

• National Diplomas and Advanced Certificates in Business, Commerce and Management Studies.

Responsibilities

• Lead, coach, and develop team members; manage performance and targets; conduct regular one-on-ones and performance reviews.
• Drive achievement of team sales and service KPIs; monitor customer experience metrics and escalate complex interactions.
• Ensure compliance with FAIS, FICA, AML and operational controls; monitor risk indicators and implement corrective actions.
• Promote collaboration across branch teams and a customer-centric culture.

Education

National Diplomas and Advanced Certificates in Business, Commerce and Management Studies

Job description

Absa Bank seeks a capable leader to manage a team of Service Consultants and Sales & Service Consultants, driving service excellence, sales performance and compliance within an integrated banking environment.

You will lead frontline staff, monitor KPIs, support workforce planning, and foster collaboration, knowledge sharing and continuous improvement while ensuring adherence to FAIS, FICA and AML controls.