Sales Representative

Smollan; Mbombela (Nelspruit); On-site; ZAR 240,000 - 360,000; Full time

Job summary

Smollan in Mpumalanga is seeking a Sales and Merchandising Manager to lead store teams in achieving merchandising objectives and driving sales. You will coordinate new product listings, promotions, stock control, and franchise communications to optimise shelf presence and customer service.

The role requires strong leadership, communication, and organisational skills to ensure promotions are executed, stock is managed efficiently, and store teams deliver excellent service while maintaining brand

Responsibilities

• Manage staff to ensure merchandising requirements and objectives are met.
• Drive sales through repeat replenishment by staff.
• Ensure new lines are ordered as soon as listed.
• Keep store staff and management informed about new lines, stock and supplier issues.
• Discuss future promotions, focus lines, stock issues or relevant information with management.
• Communicate Franchise issues via the Franchise contact report.
• Identify over-stock and short-dated stock per policy and take action.
• Communicate pricing, listing, product, packaging or stock issues to management.
• Manage returns and waste.
• Complete all promotional activity on time with stock, displays and POS erecting.
• Monitor planograms, shelf health, and in-store signage to meet targets.
• Provide feedback on promotional implementation and ensure targets are achieved.

Skills

Critical Thinking

Commercial Acumen

Digital Fluency

Communication

Relationship Building

Emotional Maturity

Resilience

Organising & Coordinating

Delivering

Competitive Edge

Job description

Key Responsibilities and Deliverables:

Sales and Communication Management

• ? Manage staff to ensure adherence to basic merchandising requirements and objectives of that function
• ? Ensure continual drive for sales through repeat replenishment by staff
• ? Ensure that all new lines are ordered as soon as the product is listed
• ? Ensure store staff and management are aware of new lines, stock and supplier issues, and staff issues
• ? Discuss future promotions, focus lines, stock issues or any other relevant information
• ? Communicate all relevant Franchise issues through submission of the Franchise contact report
• ? Identify and take appropriate action where over-stock situations occur and also when short-dated coded stock is found as per the Short Dated and Expired Stock policy
• ? Communicate pricing, listing, product, packaging or stock issues directly to management
• ? Manage returns and waste

Customer Service

• ? Respond promptly to all customer and supplier complaints and requests (24hr turnaround)
• ? Ensure that feedback on the above is detailed and correct
• ? Ensure that all suppliers and customers are treated with the required respect

Key Manage Technology

• ? Complete all relevant tasks, audits on SMART in full and in time
• ? Ensure adoption and effective usage of SMART by store teams (where applicable)

Promotional Activity Management

• ? Ensure that all promotional activity is completed, sufficient stock is ordered, displays, ends and Point of Sales are erected correctly and on time.
• ? Ensure store teams are informed about promotions
• ? Communicate promotional activities to store teams
• ? Ensure promotional activities have been implemented and maintained
• ? Provide feedback on promotional implementation

Achieve POP Objectives and Targets

• ? Ensure generic Planograms (flows) are implemented
• ? Ensure store-specific planograms and category flows are implemented and maintained
• ? Ensure shelf health is implemented and maintained
• ? Ensure PI labels are updated and in the correct place
• ? Ensure promotional signage is implemented and maintained
• ? Communicate sales targets to the Store teams
• ? Identify in-store cross-merchandising opportunities
• ? Monitor sales to ensure sales targets are achieved

Operational Excellence

• ? Communicate with store management on every visit (GNAP and feedback)
• ? Basic merchandising principles
• ? Shelf health and stock rotation and stock management policies (Gap Scan, OOS label, stock counts)
• ? Manage the store teams required to ensure efficient and effective day-to-day operations of the store execution, including scheduling and ensuring enough coverage by day and category
• ? Continuous monitoring of service delivery
• ? Implementation of sales initiatives and value-adding store operations
• ? Ensure all company assets are maintained according to company policy
• ? Ensure adherence to call cycle at all times.
• ? Ensure that every store has a Mule Train book at all times and that it is properly utilized by the store staff
• ? Continual review of store structures to align with pack out rates, trading densities and store requirements

Stakeholder Engagement

• ? Proactively influencing and managing relationships to ensure growth for all
• ? Provide continuous feedback as per requirements
• ? Complete Franchise contact report for every visit
• ? Establish and maintain effective relationships with customers, principals, peers, subordinates and colleagues

Key Competencies

• Critical Thinking
• Commercial Acumen
• Digital Fluency
• Communication
• Relationship Building
• Emotional Maturity
• Resillience
• Organising & Coordinating
• Delivering
• Competitive Edge