Sales Co(Internal Applications Only)

Cashbuild Limited; Secunda; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cashbuild Limited is seeking a Sales Co (Internal Applications Only) to grow sales through constant customer interaction, cost planning of building plans, and providing accurate quotations. The role demands high standards in housekeeping, merchandising, and delivering cost-effective service.

Key responsibilities include managing quotations, reading plans, handling calls, and promoting loyalty programs while ensuring timely deliveries and excellent customer service across store operations.

Qualifications

• Grade 12 plus 5 years related experience or 10 years related experience.
• Plan reading experience would be advantageous.
• Ability to communicate in English and the dominant local language.
• Above average numeric skills.
• Proven ability to provide exceptional customer service.
• Proven ability to work under pressure.
• Must be computer literate.
• Proven strong organising, planning and delegation skills.

Responsibilities

• Issue and follow up quotations to generate sales.
• Manage quote processes and control special orders.
• Read building plans and ensure quotations are accurate and timely.
• Handle telephone calls, answer and return calls, follow up.
• Conduct competitor analysis to keep store competitive.
• Notify customers of bulk deposit transfers.
• Promote loyalty programs (VIC and Charge Card).
• Ensure efficient delivery service with correct rates and on-time dispatch.
• Record and resolve customer complaints and maintain responsive customer service.
• Maintain store standards including Ready for Business checklists and planograms.
• Oversee people management of General Assistants, Sales Advisors, Forklift Drivers, and backups.
• Enforce OHSA safety requirements and PPE usage.
• Maintain security awareness and password protection.

Skills

Organising & planning

Exceptional customer service

Communication skills (English & local)

Numerical ability

Ability to work under pressure

Tools

Computer literacy

Job description

About the job Sales Co(Internal Applications Only)

Description:

Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

Requirements:

• Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Key Performance Area:

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)

Deliveries

• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer

Customer Service

• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)

Store Standards

• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
• Price changes to be implemented in line with advertised prices.
• Implementation of planograms

People Management

• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)

Safety (OHSA) Requirements

• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.

Security Awareness

• Be aware of any suspicious people and / or activities in and outside the Store.
• Password security

Values:

Integrity

• Complying with generally accepted standards in activities related to the position.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality
• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.