Sales QA Auditor: Elevate Compliance & Customer Experience

Sanlam Limited; Johannesburg; On-site; ZAR 360,000 - 600,000; Full time

Job summary

MiWay is seeking a Quality Assurance Auditor to monitor and improve customer interactions within the Sales and Client Services teams. The role emphasizes regulatory compliance, quality trends, and actionable feedback to management.

Applicants should have 2+ years in Short-Term Insurance in Sales or Client Services, with possible advantage for QA experience and multilingual capabilities in Venda, Tsonga or Afrikaans. The role is based in Johannesburg and focuses on service quality and compliance.

Qualifications

• Experience in Short-Term Insurance within Sales or Client Services (2+ years).
• Experience with QA roles is advantageous.
• Multilingual ability in Venda, Tsonga or Afrikaans is advantageous.

Responsibilities

• Conduct regular quality assessments of inbound/outbound calls, emails and other interactions.
• Identify non-compliance, service failures and quality concerns for management review.
• Provide accurate reporting and actionable feedback to improve performance and customer experience.

Skills

Process management

Coaching feedback

Call monitoring

Non-compliance investigations

Tools

TIA/MIA system

Job description

MiWay is seeking a Quality Assurance Auditor to monitor and improve customer interactions within the Sales and Client Services teams. The role emphasizes regulatory compliance, quality trends, and actionable feedback to management.

Applicants should have 2+ years in Short-Term Insurance in Sales or Client Services, with possible advantage for QA experience and multilingual capabilities in Venda, Tsonga or Afrikaans. The role is based in Johannesburg and focuses on service quality and compliance.