QA Specialist: Elevate Customer Interactions & Compliance

CallForce; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

CallForce in Sandton, South Africa, is seeking a Quality Assurance Agent responsible for monitoring inbound and outbound customer interactions. You'll ensure agents meet performance standards and identify areas for improvement.

This role requires excellent communication skills and a minimum of 1–2 years in a quality assurance role, preferably in a SALES or financial services environment. Join us to help enhance our customer service quality.

Qualifications

• Minimum 1–2 years in a quality assurance role within a SALES or financial services call center environment.
• Clear ITC and Crim checks.

Responsibilities

• Monitor customer interactions to ensure compliance with guidelines.
• Provide detailed feedback to agents based on evaluations.
• Prepare regular reports summarizing QA findings.

Skills

Strong attention to detail

Excellent communication skills

Ability to give constructive feedback

Familiarity with BPO industry standards

Education

Matric

Job description

CallForce in Sandton, South Africa, is seeking a Quality Assurance Agent responsible for monitoring inbound and outbound customer interactions. You'll ensure agents meet performance standards and identify areas for improvement.

This role requires excellent communication skills and a minimum of 1–2 years in a quality assurance role, preferably in a SALES or financial services environment. Join us to help enhance our customer service quality.