Senior QA Lead - Customer Experience

Ditshaba Management; Pretoria; On-site; ZAR 521,000 - 637,000; Full time

Job summary

Ditshaba Management is hiring a Senior Officer: Quality Assessment to lead quality assurance across customer interactions at Head Office on a permanent basis. The role requires a Bachelor Degree/Advanced Diploma in Quality Management and 5–7 years of QA experience.

Salary is negotiable around ZAR 579,259 per annum, with a closing date of 09 September 2026. The successful candidate will drive quality monitoring, reporting, and continuous service improvement to raise customer experience

Qualifications

• Bachelor Degree/Advanced Diploma in Quality Management or related field.
• 5 years? relevant QA experience.
• Customer Experience Centre experience is an advantage.

Responsibilities

• Quality monitoring & call analysis
• QA metrics, KPIs & reporting
• Service improvement & compliance
• Quality standards & process enhancement
• Customer experience excellence

Skills

Quality Assurance

Customer experience

QA metrics

Education

Bachelor Degree/Advanced Diploma in Quality Management

Tools

QA tools

Job description

Ditshaba Management is hiring a Senior Officer: Quality Assessment to lead quality assurance across customer interactions at Head Office on a permanent basis. The role requires a Bachelor Degree/Advanced Diploma in Quality Management and 5–7 years of QA experience.

Salary is negotiable around ZAR 579,259 per annum, with a closing date of 09 September 2026. The successful candidate will drive quality monitoring, reporting, and continuous service improvement to raise customer experience