Sales Order Processing Team Lead

Euromonitor International; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Generous salary

Pension

Holidays plus bank holidays

40 hours personal development

Work from anywhere in the world, up to

Flexi working hours

Job summary

Euromonitor International seeks a Sales Order Processing Team Lead in Cape Town to head the order processing function, ensure accurate invoicing, and drive process improvements. You will collaborate with Sales, Finance and clients to support pre- and post-sales activities, remove barriers to invoicing, and strengthen internal controls.

The role requires strong people leadership, meticulous data handling, and a proactive mindset to sustain reliable revenue reporting and customer satisfaction

Qualifications

• Proven experience in sales order processing, billing, invoicing, customer set-up or similar finance operations roles.
• Experience supervising or leading team members, with the ability to coach, develop and motivate others.
• Excellent understanding of sales order processing, billing, invoicing, credit notes, customer data and contract administration processes.

Responsibilities

• Lead, manage and develop the Sales Order Processing team with clear priorities and accountability.
• Oversee accurate and timely processing of contracts, orders, renewals and amendments.
• Ensure invoices and credit notes are raised correctly, on time and per terms.
• Provide regular reporting on volumes, billing status, and key operational actions.
• Collaborate with Sales, Finance and Business Systems to resolve queries and improve processes.

Skills

Team leadership

Process improvement

Attention to detail

Stakeholder management

Communication

Tools

Microsoft Dynamics 365

Salesforce

Zuora

Job description

Euromonitor International leads the world in data analytics and research into markets, industries,economiesand consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.

Purpose of the role

The Sales Order Processing Team Lead will sit within the Cape Town Finance Centre of Excellence and report to the Finance Manager – Centre of Excellence. The roleis responsible forleading the Sales Order Processing team, ensuring customer contracts, sales orders,renewalsand amendments are processed accurately and efficiently.

This is a key operational leadership role responsible for ensuring invoices and credit notes are raised correctly and on time, customer and sales data is accuratelymaintained, and internal reporting supports reliable revenue and sales analysis. The role will work closely with Sales, Finance and clients to support both pre-sales and post-sales processes, remove barriers to invoicing, and ensure customer requirements are managed professionally.

The successful candidate will combine strong people leadership, excellent attention to detail, a service-focusedapproachand a proactive mindset toward process improvement. They will play a key role in strengthening controls, improving the customer experience, supporting efficientbillingand enablingaccuratesales reporting across the business.

Keyaccountabilities

• Lead, manage and develop the Sales Order Processing team, ensuring clear priorities,ownershipand accountability.

• Promote a collaborative, service-focused and control-conscious culture within the Finance Centre of Excellence.

• Ensure sales order processing procedures are documented,standardisedand consistently followed.

• Build strong relationships with internal stakeholders, including Sales, Finance, BusinessSystemsand senior management.

Sales order processing andaccurateinvoicing

• Oversee theaccurateandtimelyprocessing of customer contracts, sales orders,renewalsand amendments in line with agreed procedures and approval requirements.

• Ensure invoices and credit notes are raised accurately, on time andin accordance withcontractual terms, customerrequirementsand internal policies.

• Ensure sales data is accurately reflected in internal systems to support reliable revenue reporting, salesreportingand management information.

• Work closely with Sales teams to resolve order, billing, customerset-upand contract queries promptly.

• Monitor invoicing workflows to ensure bottlenecks areidentifiedand resolved quickly.

• Support month-end and year-end processes by ensuring all relevant sales order processing and invoicing tasks are completed in line with Finance deadlines.

Pre-sales and post-sales customer support

• Partner with internal teams to resolve barriers that could delay deal closure or invoicing.

• Ensure post-sales finance support is responsive,professionaland aligned with customer and business needs.

• Identifyrecurring customer or process issues and work with stakeholders to implement sustainable solutions.

Reporting,controlsand process improvement

• Ensure sales order processing, invoicing and customer set-up activitiesoperatewithin a strong internal control framework.

• Provide regular reporting on sales order processing volumes, billing status, invoicing issues, creditnotesand key operational actions.

• Support audit requests by ensuring records, approvals and supporting documentation are complete andaudit-ready.

• Work with Finance and Business Systems teams to improve the use of systems, workflows and automation across sales order processing and invoicing.

• Identifyopportunities to standardise,simplifyand improve processes across regions and teams.

• Support finance transformation initiatives and system changes, ensuring the team is trained and processesremaincontrolled.

• Proven experience in sales order processing, billing, invoicing, customerset-upor similar finance operations roles.

• Experience supervising or leading team members, with the ability to coach, develop and motivate others.

• Excellent understanding of sales order processing, billing, invoicing, credit notes, customerdataand contract administration processes.

• Experience working in a multi-entity, multi-currency or international finance environment is desirable.

• Strong commercial awareness and ability to work effectively with Sales teams.

• Excellent attention to detail, with the ability to review and manage high volumes of data accurately.

• Strong organisational and prioritisation skills, with the ability to manage competing deadlines.

• Confident communicator with the ability to influence stakeholders and manage customer or internal queries professionally.

• Experience using Microsoft Dynamics 365, Salesforce, Zuora or similar ERP, CRM or billing systems is desirable.

• Intermediate to advanced Excel skills, with the ability to analyse sales order,billingand invoicing data.

• Experience with customer procurement platforms such as Ariba, Coupa, Jaggaer or similar platforms is desirable.

• Good understanding of financial controls, approvals, auditrequirementsand month-end close processes.

• Proactive,collaborativeand comfortable identifying and implementing process improvements.

Personal attributes

• Commercially minded andcustomer-focused.

• Highly organised,accurateanddeadline-driven.

• Strong senseof ownership and accountability.

• Confident,resilientand professional when dealing with challenging situations.

• Collaborative and able to build effective relationships across departments and countries.

• Solutions-focused, with a continuous improvement mindset.

• Able to balance operational detail with wider business priorities.

• Generous salary
• Pension
• Holidays plus bank holidays
• 40 hours personal development
• Work from anywhere in the world, up to 15 days a year
• Flexi working hours

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Our values

• We act with integrity

• We are curious about the world

• We are stronger together

• Weseekto empower

• We find strength in diversity
  

International:not only do we have a very multinational workforce in eachofficebut we are all dealing with our 16 offices worldwideon a daily basis. With 16 offices globally there are regular opportunities for international transfer.
Hardworking but sociable:our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creatingan appropriate work-lifebalance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties anda whole rangeof sports and other groups to be involved with.
Committed to making a difference:We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year inaddition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.
Excellent benefits:we offer highly competitive salaries, healthcare insurance, food vouchers, saving fund, plus generous holiday allowances and in many offices a Core Hours policy allowing flexible start and finish times to each day.
Opportunities togrow:we offer extensive training and development opportunities at all levels.The vast majority ofour managers and directors have been promoted fromwithinand many have moved across departments as well as upwards. We pride ourselves onidentifyingand rewarding talent.
Equal Employment Opportunity Statement:Euromonitor International does not discriminate in employmenton the basis ofrace, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.