Sales Operations Lead

HyperionDev; Cape Town; Hybrid; ZAR 700,000 - 1,200,000; Full time

Benefits offered by this job

Equity via stock option scheme

Hybrid work

Coding bootcamps for skill development

Life-changing work

Job summary

HyperionDev in Cape Town seeks a Sales Operations Lead to backbone the Revenue Team. You will manage CRM/Contact Centre systems, maintain policy docs, and deliver leadership-ready reporting.

Responsibilities include system maintenance, SOP governance, revenue dashboards, process improvements, and cross‑team collaboration to ensure data accuracy and smooth integrations. Seniority requires flexibility with hours.

Qualifications

• Minimum 2+ years in a sales operations/related role.
• 1+ years CRM management and maintenance experience.
• Strong organisational and planning skills.
• Attention to detail with reliable follow-through on tech commitments.
• Excellent verbal and written communication skills.
• Track record of meeting KPIs for operational efficiency.
• Matric qualification required.

Responsibilities

• Oversee daily maintenance and optimisation of CRM and Contact Centre software.
• Lead creation and updating of internal sales policy documents and SOPs.
• Manage Revenue Team reporting dashboards for actionable insights.
• Provide feedback and implement improvements to payment journey and sales processes.
• Collaborate with Finance and Collections to ensure data accuracy and integrations.
• Handle system issue queries and resolve operational bottlenecks.

Skills

CRM management

Data reporting

Policy governance

Stakeholder communication

Education

Bachelor degree in marketing/commerce/information systems

Matric qualification

Tools

CRM software

Contact Centre software

Job description

About The Role

The role of the Sales Operations Lead is to serve as the backbone of the Revenue Team by managing the infrastructure, processes, and data that drive sales efficiency. You will be responsible for the end‑to‑end management and maintenance of our CRM and Contact Centre systems to ensure seamless operations. This role involves the continuous update of policy documentation to align with evolving business needs and providing comprehensive reporting to leadership. Success in this role will be measured by the accuracy of our sales data, the reliability of our communication tools, and the effectiveness of the operational frameworks you implement to support the student journey.

Responsibilities

• System Management: Oversee the daily maintenance and optimisation of the CRM and Contact Centre software to ensure high uptime and data integrity.
• Policy Governance: Lead the creation and regular updating of internal sales policy documents and standard operating procedures (SOPs).
• Revenue Reporting: Manage all reporting dashboards for the Revenue Team, providing actionable insights into student pipelines and performance.
• Process Optimisation: Provide feedback and implement technical improvements to the payment journey and internal sales processes.
• Stakeholder Support: Work closely with Finance and Collections to ensure data accuracy and reliable system integrations across the department.
• Technical Troubleshooting: Manage queries related to system issues and ensure timely resolution of internal operational bottlenecks.

Minimum requirements

• 2+ years of experience in a sales operations, account management, or business development support role
• 1+ years of experience in CRM management and maintenance
• Outstanding organisation and planning skills
• High attention to detail and a strong follow-through on technical commitments
• Excellent verbal and written communication skills
• A demonstrated track record of meeting KPIs related to operational efficiency
• A minimum of a matric qualification

Preferred requirements

• A marketing, commerce, or information systems related Bachelor degree
• 1+ year experience in an online education or technical scale-up environment
• 1+ year experience in a project management or coordination role
• Basic to intermediate technical skills or an understanding of coding languages

Working conditions

Due to the seniority of this role, work outside of standard hours and times may be required.

Benefits

• Equity: As a senior leadership role within the company, you may be eligible for direct ownership in the business through our stock option scheme.
• Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus.
• Learn new tech skills: We offer our employees the opportunity to enrol part‑time in our Coding Bootcamps.
• Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.
• Life‑changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.