Sales Manager (Luxury Travel)

DataTech Recruitment; Cape Town; On-site; ZAR 569,000 - 770,000; Full time

Benefits offered by this job

Pension fund

Annual leave 20 days

Central Cape Town offices

Travel benefits

Leadership opportunity

Community impact

Job summary

DataTech Recruitment is seeking a Luxury Travel Sales Manager in Cape Town to lead a team of Travel Consultants and drive top-line revenue through strategic sales planning and coaching.

The role requires hands-on leadership, strong client focus, and collaboration with internal stakeholders while maintaining high service standards. Salary is R60,000 basic monthly plus incentives, with offices in central Cape Town.

Qualifications

• Matric/NSC and proven sales management experience in travel.
• Based in Cape Town with track record of revenue targets.
• Strong coaching and client engagement skills.
• Excellent communication and problem-solving abilities.
• Knowledge of Salesforce CRM and Google Workspace is a plus.

Responsibilities

• Lead, motivate and develop a team of Travel Consultants to achieve sales targets.
• Drive revenue growth through sales planning, performance management and improvement.
• Monitor pipelines, conversion rates and KPIs to identify opportunities.
• Coach consultants to strengthen sales skills and product knowledge.
• Maintain exceptional client service throughout sales and booking processes.
• Ensure compliance with internal processes and standards.
• Handle escalated client matters professionally.
• Collaborate with internal stakeholders to improve processes and client experience.
• Prepare sales performance reports and provide recommendations to management.
• Build a culture of accountability and collaboration.

Skills

Sales leadership

Travel industry experience

Team coaching

Performance metrics

Education

Matric / National Senior Certificate

Travel qualification (Diploma/Degree)

Tools

Salesforce CRM

Google Workspace

Job description

Sales Manager (Luxury Travel) job vacancy in Cape Town.

Selling luxury travel is one thing. Leading a team that consistently delivers exceptional travel experiences while meeting ambitious sales targets is another.

We’re looking for an experienced Luxury Travel Sales Manager who knows the travel industry, understands what discerning international travellers expect, and can bring out the best in a team of specialist Travel Consultants.

Our client is an established leader in luxury African travel, creating tailor-made journeys and safari experiences for clients from around the world.

This is a hands‑on leadership role where you’ll take ownership of sales performance, revenue growth, team development and the overall client experience.

You’ll need to be comfortable working with targets and performance data, but equally passionate about coaching people and building a team that takes pride in its work.

Salary: R60 000 basic per month + Incentives.

Duties and Responsibilities:

• Lead, motivate and develop a team of experienced Travel Consultants to achieve individual and team sales targets.
• Drive revenue growth through effective sales planning, performance management and continuous improvement.
• Monitor sales pipelines, conversion rates and key performance indicators to identify opportunities for improvement.
• Coach and mentor consultants to strengthen their sales skills, product knowledge and client engagement.
• Maintain exceptional client service standards throughout the sales and booking process.
• Ensure the team follows internal processes, service standards and compliance requirements.
• Handle escalated client matters professionally, ensuring positive outcomes wherever possible.
• Work closely with internal stakeholders to improve sales processes and the overall client experience.
• Prepare sales performance reports, analyse trends and provide practical recommendations to management.
• Build a team culture based on accountability, collaboration and consistent performance.

Requirements:

• Matric / National Senior Certificate.
• Minimum 3 years’ proven experience in Sales Management within the Travel and Tourism industry.
• Currently based in Cape Town.
• Demonstrated success in managing sales teams and achieving revenue targets.
• Experience coaching, mentoring and developing sales consultants.
• Strong understanding of sales performance metrics, conversion rates and pipeline management.
• A genuine commitment to delivering an excellent client experience.
• Excellent communication, relationship-building and problem‑solving skills.
• Confident decision‑making skills with the ability to balance commercial targets and client satisfaction.
• Strong organisational skills and the ability to manage competing priorities.
• Advantageous:
  • Diploma or Degree in Travel and Tourism.
  • Experience in luxury travel, tailor‑made holidays or safari travel.
  • Experience using Salesforce CRM.
  • Proficiency in Google Workspace.

What’s on Offer?

• R60 000 basic monthly salary plus incentives.
• Employer pension fund contribution.
• 20 days’ annual leave.
• Work from beautiful offices in central Cape Town.
• Access to exclusive travel benefits and discounts for yourself, family and friends.
• The opportunity to lead an experienced team within an established luxury travel business.
• Be part of a company that values responsible tourism, wildlife conservation and positive community impact.