Sales Enablement Specialist

OUP; Cape Town; Sur place; ZAR 720 000 - 1 120 000; Plein temps

Résumé du poste

Oxford University Press in Cape Town is seeking a Sales Enablement Specialist to govern commercial data, pricing, catalogues and reporting. You will drive forecasting support, dashboards and analytics to support revenue growth and strategic planning.

You will work with ERP, CRM and reporting platforms, building insights for executive decision making and improving commercial performance across the sales function.

Qualifications

• Relevant NQF7 qualification in Business, Statistics, Information Systems or Commerce.
• Experience in Revenue/Sales Operations, Business Intelligence or Commercial Analytics.
• Experience working with ERP, CRM and reporting platforms.
• Strong data analysis and reporting experience.

Responsabilités

• Act as the primary custodian of commercial data and sales intelligence within the business.
• Develop, maintain and continuously improve revenue reporting, sales analytics and performance dashboards.
• Translate complex sales, customer and market data into actionable insights and recommendations.
• Analyse sales trends, customer behaviour, product performance and market developments to inform strategic decision-making.
• Support sales leadership with data-driven business reviews, planning sessions and commercial initiatives.
• Produce regular executive-level reporting highlighting performance against targets, risks, opportunities and trends.

Connaissances

Data analysis

Forecasting

Dashboarding

Communication

Collaboration

Problem solving

Presentation skills

Detail oriented

Formation

NQF7 qualification in Business/Statistics/Information Systems or Commerce

Outils

Power BI

Salesforce

SAP

Description du poste

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Learning changes lives – and we’re here to drive that change.We support people wherever and however they want to learn, so they can achieve their learning goals and uncover new possibilities.

Today, we reach more learners than ever, in more ways than ever.And we’re just getting started.

About the Role

As the Sales Enablement Specialist, you will serve as the source of truth for commercial insights, operational governance and decision support across the sales function.

You will be responsible for the governance, management and continuous improvement of commercial data, pricing, catalogues, reporting, forecasting and sales systems that support revenue growth and business performance.Working across multiple teams, you will ensure that commercial decisions are informed by timely, accurate and actionable intelligence.

You will play a critical role in transforming data into insights that enable strategic planning, operational efficiency and revenue growth. This includes ownership of forecasting support, sales performance reporting, customer and market intelligence, executive dashboards, pricing governance, catalogue governance and data warehousing activities.

As a member of the Sales Enablement team, you will proactively identify opportunities to improve commercial performance through analytics, process optimisation and governance, while ensuring that data integrity and reporting standards are maintained across all sales and business systems.

The Sales Enablement Specialist will report to the Sales Enablement Manager. This post is based in Cape Town, at the Goodwood office.

In this role, you will:

• Act as the primary custodian of commercial data and sales intelligence within the business.
• Develop, maintain and continuously improve revenue reporting, sales analytics and performance dashboards.
• Translate complex sales, customer and market data into actionable insights and recommendations.
• Analyse sales trends, customer behaviour, product performance and market developments to inform strategic decision-making.
• Support sales leadership with data-driven business reviews, planning sessions and commercial initiatives.
• Produce regular executive-level reporting highlighting performance against targets, risks, opportunities and trends.
• Identify performance gaps and recommend interventions to improve revenue outcomes.
• Conduct ad-hoc analysis to support commercial decisions, business cases and strategic projects.

Forecasting & Revenue Planning:

• Co-ordinate and support the sales forecasting process across all product categories and customer segments.
• Consolidate forecasts from stakeholders and validate assumptions using historical and predictive analysis.
• Monitor forecast accuracy and recommend improvements to forecasting methodologies.
• Support revenue planning processes through regular reporting and scenario modelling.
• Provide detailed forecasting insights for publishing, stock, budget and commercial planning discussions.
• Develop reporting mechanisms that improve visibility of forecast performance and forecasting risks.
• Own and maintain pricing governance processes across print and digital product portfolios.
• Co-ordinate annual price increase exercises, including analysis, recommendations, stakeholder engagement and documentation.
• Monitor competitor pricing and market dynamics and provide recommendations to improve competitiveness and profitability.
• Ensure accurate implementation of pricing changes across business systems.
• Support special pricing requests through financial and commercial analysis.
• Ensure pricing policies and controls are consistently applied across the organisation.
• Produce pricing performance reports to support strategic commercial decisions.
• Ensure accurate and timely price fixing via ERP (SAP)

Governance & Data Management:

• Own the governance and maintenance of product catalogue information across relevant systems.
• Ensure catalogue, pricing and product information remain accurate, complete and current.
• Co-ordinate annual and ad-hoc catalogue updates for government, NGO, channel and institutional customers.
• Collaborate with stakeholders to ensure product launches, replacements and discontinuations are accurately reflected in systems and reporting.
• Drive improvements in catalogue management processes and data quality standards.
• Ensure timely and professional communication with external stakeholders.

ERP and Commercial Systems Governance:

• Act as business owner and subject matter expert for sales-related ERP and commercial system processes.
• Ensure systems support agreed business processes and commercial objectives.
• Identify opportunities for automation, optimisation and system enhancements.
• Support testing, implementation and adoption of new system features and improvements.
• Provide subject matter expertise on commercial process design and workflow optimisation.
• Ensure users are trained appropriately and supported in the effective use of business systems.
• Develop and maintain customer segmentation models that support targeted sales strategies.
• Analyse customer data to identify opportunities for growth, retention and market expansion.
• Monitor industry, competitor and market developments and communicate relevant insights.
• Support sales strategy development through customer, competitor and market analysis.
• Provide intelligence that enables effective territory planning and account prioritisation.

Executive Reporting & Decision Support:

• Design and maintain executive dashboards and management reporting solutions.
• Deliver regular reporting on revenue, sales performance, forecasting, pipeline health, customer trends and commercial initiatives.
• Ensure executives have access to accurate, timely and actionable information.
• Support strategic initiatives through data modelling, scenario planning and analytical insights.
• Present findings and recommendations clearly to both technical and non-technical stakeholders.

About You:

• Relevant NQF7 qualification in Business, Statistics, Information Systems or Commerce
• Revenue/Sales Operations, Business Intelligence or Commercial Analytics experience
• Experience working with ERP, CRM and reporting platforms
• Strong data analysis and reporting experience
• Experience building dashboards and visualisations
• Forecasting, pricing and revenue planning experience
• Advanced Microsoft Excel skills
• Revenue analytics and reporting
• Data interpretation and storytelling
• Problem solving and critical thinking
• Data governance and quality management
• Presentation and communication skills
• Highly analytical and detail-oriented
• Strong ownership and accountability
• Collaborative and influential
• Organised, process-driven and results-focused
• Adaptable and comfortable with change
• Experience with Power BI or comparable business intelligence platforms
• Experience with Salesforce and SAP
• Experience in educational publishing
• Relevant certification in data analytics and visualisation tools

Oxford University Press, an equal opportunity employer, seeks a talented individual to fill this post based at Goodwood, Cape Town. Oxford University Press will consider all applications in terms of its Employment Equity Plan, which acknowledges the need for transformation.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Job Category: Sales & Business Development