Sales Consultant - Dial a Bed - Willowbridge

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A prominent retail group in South Africa is seeking a dedicated retail assistant. Candidates should have retail sales experience, preferably 2-3 years. Responsibilities include providing excellent customer service, managing stock, processing payments, and maintaining a presentable showroom. Ideal candidates will possess strong communication skills, attention to detail, and the ability to work under pressure. This role offers a dynamic work environment where you engage with customers daily.

Qualifications

• 2 – 3 years' retail sales experience is required.
• Computer literate.
• Physically fit, able to lift large amounts of stock.

Responsibilities

• Providing excellent customer service at all times.
• Following company policies and procedures.
• Assuring that the showroom looks presentable at all times.
• Assisting shoppers to find goods.
• Processing cash and card payments.
• Stock control and management.

Skills

Excellent customer communication skills

Attention to detail

Time management

Ability to handle conflict

Comfortable working with the public

Knowledge of inventory techniques

Systematic work approach

Friendly and engaging personality

Education

Matric

Job description

Responsibilities

• Providing excellent customer service at all times
• Basic administration
• Following company policies and procedures
• Assuring that showroom looks presentable at all times
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays.

Qualifications

• Matric
• 2 – 3 years’ retail sales experience
• Computer literate

Skills

• Must have a systematic work approach
• Must have excellent customer communication skills
• Must have good telephone etiquette
• Attention to detail
• Time management
• Internal motivation
• Must be able to handle conflict
• Must be able to work under pressure
• Friendly, motivated and calm
• Friendly and engaging personality
• Comfortable working with members of the public.
• Should have a confident manner
• Must be helpful and polite
• Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock
• You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc.
• Able to work as part of a sales team
• Knowledge of inventory techniques
• Should be of a smart appearance and articulate

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.