Sales Consultant - Dial a Bed - Cape Gate

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 100,000 - 120,000; Full time

Job summary

TFG (The Foschini Group) is seeking a Retail Assistant in South Africa, Wes-Kaap. The role involves providing excellent customer service, managing stock control, and ensuring the showroom's appearance. Candidates should have Matric, 2–3 years of retail sales experience, and be computer literate.

Ideal applicants will possess strong communication skills, time management, and the ability to work under pressure. Join a dynamic team at TFG, a leader in retail that values people and growth opportunities.

Qualifications

• 2–3 years’ retail sales experience.
• Computer literate.

Responsibilities

• Providing excellent customer service at all times.
• Basic administration and following company policies.
• Assuring that showroom looks presentable at all times.

Skills

Systematic work approach

Excellent customer communication skills

Good telephone etiquette

Attention to detail

Time management

Internal motivation

Conflict handling

Ability to work under pressure

Friendly and motivated personality

Confident manner

Helpfulness and politeness

Physical fitness

Understanding of sales areas (retail, FMCG, etc.)

Teamwork

Knowledge of inventory techniques

Smart appearance and articulation

Education

Matric

Job description

Responsibilities

• Providing excellent customer service at all times
• Basic administration
• Following company policies and procedures
• Assuring that showroom looks presentable at all times
• Being involved in stock control and management
• Assisting shoppers to find the goods and products they are looking for
• Being responsible for processing cash and card payments
• Stocking shelves with merchandise
• Answering queries from customers
• Reporting discrepancies and problems to the supervisor
• Giving advice and guidance on product selection to customers
• Balancing cash registers with receipts
• Dealing with customer refunds
• Keeping the store tidy and clean, including hovering and mopping
• Responsible for dealing with customer complaints
• Working within established guidelines, particularly with brands
• Attaching price tags to merchandise on the shop floor
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays

Qualifications

• Matric
• 2–3 years’ retail sales experience
• Computer literate

Skills

• Must have a systematic work approach
• Must have excellent customer communication skills
• Must have good telephone etiquette
• Attention to detail
• Time management
• Internal motivation
• Must be able to handle conflict
• Must be able to work under pressure
• Friendly, motivated and calm
• Friendly and engaging personality
• Comfortable working with members of the public
• Should have a confident manner
• Must be helpful and polite
• Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock
• You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment, etc.
• Able to work as part of a sales team
• Knowledge of inventory techniques
• Should be of a smart appearance and articulate

Employment Equity

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose‑led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?